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HomeFood & BeveragesOnline Pound Store Reviews
Online Pound Store logo

Online Pound Store Reviews

3.933333333333333 out of 5 stars
3.933333333333333 out of 5 stars
3.9
|Great|60 reviews

TrustScore

3.9
3.933333333333333 out of 5 stars
Great
5 out of 5 stars
41
4 out of 5 stars
2
3 out of 5 stars
1
2 out of 5 stars
4
1 out of 5 stars
12
60 reviews in total

Review summary

Reviewers of Online Pound Store express a generally positive experience, particularly praising the speed of delivery and the quality of customer service. Many customers highlight that their orders arrive quickly, often within a day, and appreciate the competitive pricing on various products. However, there are notable complaints regarding order fulfillment and communication issues. Some consumers report never receiving their items or facing difficulties with refunds, citing unresponsive email communication. Additionally, a few customers mention receiving damaged or incomplete orders, which detracts from their overall satisfaction. Despite these concerns, the majority of feedback reflects a positive sentiment towards the store's efficiency and product offerings.

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Based on reviews, created with AI

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See what reviewers are saying

Jay
JayFeatured

3 weeks ago

3 out of 5 stars

Was going to write this to customer support, but instead put it here.

I'm in a bit of a pickle. I sometimes order from here because it's a really great business, but today there's nothing in stock. I like to stock up on noodles, crisps, things like that sometimes a few... See more

Kirsty Thijs
Kirsty ThijsFeatured

A month ago

1 out of 5 stars

Scam?

I placed an order on 5th November and have never received any correspondence or item. Emails bouncing back. Not sure what to do re refund

Anna K
Anna KFeatured

A month ago

4 out of 5 stars

I ordered about £55 worth

I ordered about £55 worth, some items £1, some dearer, and all in all was very good value. However, one item was missing. It was one of the £1 items so don't feel the need to complain too much! Receiv... See more

Natalie
NatalieFeatured

2 months ago

2 out of 5 stars

I purposely bought extra items to…

I purposely bought extra items to qualify for free shipping and when I paid with Apple Pay I noticed I was charged more than it said on the website. When I checked it I’d been charged £6.99 for delive... See more

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Mrs N. Smith
Mrs N. Smith
1 reviews
over 1 year ago
1 out of 5 stars

Tried to order with my mastercard but…

Tried to order with my mastercard but wouldn’t accept it. Only wanted visa payment? I pay with credit card for extra security….why don’t you take them?

Helpful?
Paul Hardy
Paul Hardy
1 reviews
over 1 year ago
1 out of 5 stars

It’s a scamscam tried to use them on…

It’s a scam tried to use them on Instagram link because trust pilot gave it a high rateing and the transaction didn’t go through but to foreign companies tried to take over £100 at the bank account overnight and it’s connected to this company

Helpful?
Elaine Flynn
Elaine Flynn
1 reviews
over 1 year ago
5 out of 5 stars

Impressive customer service…….

I used this website for the first time to order a product that is no longer available (Nivea Ecorefill tablets), not only do they stock them but they have several fragrances to choose from. My order arrived really quickly (3 working days/standard service) and was well packaged. A separate item of makeup arrived incorrectly so I sent an email, a reply came from Josh within 10 minutes, which was impressive. The correct item has been courier shipped with no quibble, you don’t get better than that in my book!

Helpful?
Vanessa Graca
Vanessa Graca
1 reviews
over 1 year ago
5 out of 5 stars

Really happy with my order.

Really happy with my order ☺️ quickly delivery Really recommended.

Helpful?
Gemma Middlebrook
Gemma Middlebrook
1 reviews
over 1 year ago
5 out of 5 stars

Great website with plenty of bargains

Great website with plenty of bargains! ordered a few times off here now and the delivery is super fast.

Helpful?
Maria
Maria
1 reviews
over 1 year ago
1 out of 5 stars

Fake products, L’Oriel Men Expert

Purchased 12 of what i believed to be L’Oriel Men Expert -4 Ice Caps Shower Gel for my husband, only to discover that the product was something all together different. Following conversation with L’Oriel, who stated the product i received was not produced by them and so were unable to help further and appeared to have no interest either, which i found very suspect and unusual. Be very cautious buying from this company, who blamed their ‘supplier’ whom they also own!!!!

Helpful?
Menuchah
Menuchah
1 reviews
over 1 year ago
5 out of 5 stars

Amazing customer service

After EVRI destroyed my package and told me to contact the store for a refund, OPS resent my order next day delivery, which isn't even something massive worldwide companies do. Amazing customer service!

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
Carlie Perkins
Carlie Perkins
1 reviews
over 1 year ago
1 out of 5 stars

Omg avoid this company I have been sent…

Omg avoid this company I have been sent an order of filthy products that were covered in black mould out of date items I’m actually shocked this is a major health risk I’ve binned the lot and waiting to hear back

Helpful?
Michael Morris
Michael Morris
1 reviews
over 1 year ago
5 out of 5 stars

A very prompt service.

A very prompt service.

Helpful?
sonya wilson-hebben
sonya wilson-hebben
1 reviews
over 1 year ago
5 out of 5 stars

Great Company

A really nice company to deal with and fabulous products at great prices. I ordered a box of things and was really pleased with everything. I spoke with Ben by email who was enormously helpful and solved the small issue that I had. I will definitely be using this store again.

Helpful?
Millie
Millie
1 reviews
over 1 year ago
1 out of 5 stars

do not buy

placed my order nearly 2 weeks ago and still not arrived. had an email to say it has been sent and still not received it will not be ordering again

Helpful?
Mr Smith
Mr Smith
1 reviews
over 1 year ago
5 out of 5 stars

Brill thanks

Brill thanks

Helpful?
EM
EM
1 reviews
over 1 year ago
5 out of 5 stars

Wow!

Wow! Amazing! Hawaiian tropics sun tan lotion for £1.45! Ordered loads on Friday aft and it arrived 20hours later! Super impressed and will be ordering again! Thanks

Helpful?
Marie Coleman
Marie Coleman
1 reviews
over 1 year ago
5 out of 5 stars

Super impressed

Ordered yesterday afternoon and my order of x9 wax burners arrived around an hour ago. Can't quite believe how quick this was. I paid std postage so didn't expect to get my order for at least 3 days if not more. The items were securely packaged including bubble wrap, filling and fragile stickers marking the box. Have no negative comments to give and feel this has been gold standard of what to expect from online shops

Helpful?
Finley Williams
Finley Williams
1 reviews
over 1 year ago
1 out of 5 stars

Delivery never came

I ordered a bottle of wheel cleaner for my car I needed it for a event.meant to come in 3 to 5 days,It's been 10 days and I still haven't received it. would not recommend.

Helpful?
Laura
Laura
1 reviews
over 1 year ago
5 out of 5 stars

Brilliant as its the only place I can…

Brilliant as its the only place I can get this product

Helpful?
Judith  Lee
Judith Lee
1 reviews
over 1 year ago
5 out of 5 stars

Positive experience

Positive experience, quick delivery.

Helpful?
Stephen
Stephen
1 reviews
over 1 year ago
5 out of 5 stars

Easy to order

Easy to order, very competitive prices, fast delivery.

Helpful?
David H
David H
1 reviews
over 1 year ago
5 out of 5 stars

Quick delivery of what I ordered thanks

Quick delivery of what I ordered thanks

Helpful?
Kerry Cosgrove
Kerry Cosgrove
1 reviews
over 1 year ago
5 out of 5 stars

Fast service every time

Fast service every time, product as ordered no problems

Helpful?
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About Online Pound Store

Online Pound Store is a UK-based online retailer specializing in affordable household products across various categories, including home, cleaning, health, and beauty. The company offers a wide range of everyday essentials, all priced at £1 or more, making it an attractive option for budget-conscious consumers. By partnering with well-known brands, Online Pound Store provides customers with quality items at competitive prices. The target market for Online Pound Store includes families, individuals, and anyone seeking to save money on everyday products without compromising on quality. Shoppers can browse through popular categories and new arrivals on the website, www.onlinepoundstore.co.uk, to find essential items such as personal care products, cleaning supplies, and snacks. With its commitment to affordability, Online Pound Store aims to be a go-to destination for value-driven consumers in the food and beverages sector and beyond.

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Category

Food & Beverages