Online Pound Store
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Amazing service, even when things don't go according to plan.
Always had good experiences with OPS, but they went above and beyond on this order. I chose for my parcel to be delivered by Evri as it was cheapest, but two weeks later, I hadn't received it and the Evri tracking was coming up with all sorts of excuses. I contacted OPS and they discovered that these were indeed just ridiculous excuses and that my parcel had been damaged in transit - this is on Evri 100%, not OPS, especially since they don't force you to choose Evri as a delivery option. They emailed me back and offered to resend the order at no extra cost through DPD Next Day delivery, which I was amazed by. Absolutely brilliant service and I'll continue to use them instead of any other similar store when need be.