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Online Carpets is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.
I recently purchased my 6th carpet from Online Carpets. On each occasion, I have been delighted with the quality of carpets I've received, the excellent value for money, the service and delivery. My house is now fully carpeted and the best decision I made was to order the carpets from Online Carpets.
Great product , great price , delivered speedily.
Regular customer here , I’ve never been disappointed with absolutely anything. Most recent purchase was laminate floor , underlay and beading . Our living room looks absolutely wonderful im so pleased with what I chose . They dispatched it quickly , the gent who answered the phone when I had a question about how many square meters I’d need was incredibly helpful & polite & even the delivery drivers are great too . I’ll continue to use this company & I’d definitely recommend it to others .
Excellent choice, value, communication and delivery. Had a problem with wrong item delivered and it was sorted ad replaced quickly. I love my new flooring.
Website
www.onlinecarpets.co.uk999 total • Write a review
Great choice of carpets, so I could find exactly what I wanted. Great prices and really quick delivery. Never would have thought about buying carpet on line - but I'm very glad I did!
Date of experience: July 3, 2025
Very poor customer service. I called in about a carpet I ordered that was undercut; there was no apology no accountability just immediate shifting of the blame onto myself. Saying I should have added an extra 10cm onto my measurements meaning extra money for them! Even though this isn't mentioned in their terms and conditions. They expected me (female) to reroll and repackage the carpet all because this company is unable to use a tape measure and cut a carpet correctly. On further inspection there was dark marks, I feel like they tried to palm me off with a seconds. Awful service and staff with bad attitude. Still unresolved currently in dispute with bank. Wouldn't recommend.
Date of experience: July 3, 2025
Great value for the money and fast delivery 🚚
Date of experience: July 2, 2025
Great prices, prompt delivery, cannot be faulted
Date of experience: July 1, 2025
Brilliant carpet. This is the second time I’ve purchase for here and will do so again.
Date of experience: July 1, 2025
US
Ordering was easy The carpet is beautiful, really good quality and went down easily. There was a bit of an issue with the delivery driver who was on his own and said he needed help. I am disabled so it was lucky my son was visiting. The driver also seemed to be a bit of a defeatist with getting the roll of carpet in the house and almost immediately said ‘it’s not going to fit ‘ - I suggesting bending it a tiny bit and Hey Presto. A 2 man crew would make everyone’s life easier
Date of experience: July 1, 2025
US
The carpet I bought was such good value. It was £5.99 per square meter in the sale, and it is such good carpet. It's so soft and thick. The underlay was good too. The delivery came on my day off which was a stroke of luck. All in all I would deffo use these guys again. Brilliant value for money, good range, easy to order and quick to arrive, same goes for ordering samples too.
Date of experience: June 30, 2025
