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Online Carpets is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.
I recently purchased my 6th carpet from Online Carpets. On each occasion, I have been delighted with the quality of carpets I've received, the excellent value for money, the service and delivery. My house is now fully carpeted and the best decision I made was to order the carpets from Online Carpets.
Great product , great price , delivered speedily.
Regular customer here , I’ve never been disappointed with absolutely anything. Most recent purchase was laminate floor , underlay and beading . Our living room looks absolutely wonderful im so pleased with what I chose . They dispatched it quickly , the gent who answered the phone when I had a question about how many square meters I’d need was incredibly helpful & polite & even the delivery drivers are great too . I’ll continue to use this company & I’d definitely recommend it to others .
Excellent choice, value, communication and delivery. Had a problem with wrong item delivered and it was sorted ad replaced quickly. I love my new flooring.
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www.onlinecarpets.co.uk999 total • Write a review
Absolutely brilliant looks amazing good quality goid price can't fault it will definitely use again
Date of experience: June 30, 2025
The delivery? After waiting the full 6 days for the carpet and being told the delivery would be before 6 only the underlay turned up at 8 in the evening? I phoned to find out where the carpet was but was told nobody could do anything as it was then the weekend. I had the carpet layer booked, it was a mess. When it eventually turned up it had been folded and he says that area is damaged…. I am now waiting for him to be available again. I will request a refund for the damaged carpet and will think twice about ordering from online again Not sure why my details couldn’t be found but anyway, just to clear up some facts: I asked the carpet fitter to help me with the carpet as it wouldn’t be brought inside by your delivery firm and it is obviously really heavy. He was told your dates when I got them. You notified me it was on its way and then it didn’t turn up… only the underlay. Information about delivery was useless. I had to ask him to come back and help me again when it did turn up the next week ( no time warning) and it was folded. Clearly not great. It looks damaged which I said before.
Date of experience: June 30, 2025
I was a bit worried about ordering online but carpet was as described, delivered quickly with good communication
Date of experience: June 29, 2025
Carpet fits beautifully, Order came exactly when promised and has brightened up the guest room. Just need the new wardrobes now
Date of experience: June 29, 2025
Very well made products swift delivery times and notification before delivery is die would highly recommend, infact I did to my family members 😀
Date of experience: June 29, 2025
