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Online Carpets is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.
I recently purchased my 6th carpet from Online Carpets. On each occasion, I have been delighted with the quality of carpets I've received, the excellent value for money, the service and delivery. My house is now fully carpeted and the best decision I made was to order the carpets from Online Carpets.
Great product , great price , delivered speedily.
Regular customer here , I’ve never been disappointed with absolutely anything. Most recent purchase was laminate floor , underlay and beading . Our living room looks absolutely wonderful im so pleased with what I chose . They dispatched it quickly , the gent who answered the phone when I had a question about how many square meters I’d need was incredibly helpful & polite & even the delivery drivers are great too . I’ll continue to use this company & I’d definitely recommend it to others .
Excellent choice, value, communication and delivery. Had a problem with wrong item delivered and it was sorted ad replaced quickly. I love my new flooring.
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www.onlinecarpets.co.uk999 total • Write a review
Brilliant customer service. Everyone was very patient with me while I made the best decisions for what i needed. The carpet I finally chose was affordable and excellent quality. I will recommend and I will use them again
Date of experience: July 6, 2025
US
I needed to place a large order of 144sq metres of carpet and get it delivered in two stages. I telephoned Online Carpets and the staff could not have been more helpful. Ordinarily, online companies are just that; speaking to a real person is a challenge. However, my call was answered swiftly, my queries were responded to by the knowledgeable and helpful Ashley and my order was placed. I wouldn't buy carpet from anywhere else as their prices cannot be beaten and they offer a wide range of options. Delivery was swift and without hassle.
Date of experience: July 6, 2025
Delivery was well organised. The product is as described and it seems to be wearing well
Date of experience: July 5, 2025
Very good quality carpet at an affordable price. Great to be able to order free samples. This is the 4th time I have bought carpet from Online Carpets and won't be my last.
Date of experience: July 5, 2025
I ordered underlay and grippers. The price was excellent. The speed of delivery was better than anticipated. I was delighted with everything and will order again from here when I move house.
Date of experience: July 5, 2025
Great service very helpful on the phone in arranging my delivery. Also nice quality carpet at a great cost.
Date of experience: July 5, 2025
Simple process for buying a carpet, samples are great and arrived quickly. Very pleased with the carpet, underlay and accessories. Prices are brilliant. Highly recommend,
Date of experience: July 4, 2025
Great value for money, great quality and great delivery service! Highly recommend!!
Date of experience: July 4, 2025
