Good sizing guide
I thought the sizing guide was amazing but I thought it was unfortunate that they didn't have really supportive bras for the larger cup size.
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4.5
Excellent
100 reviews
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💬Hasn't replied to negative reviews
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Review summary
Oner Active UK Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about expensive.
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Based on reviews, created with AISee what reviewers are saying
Customers service is like no other
Customers service is like no other. Loved my top and tights look amazing. Highly recommend.
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product fault but Grace in customer…
product fault but Grace in customer service was amazing and rectified it straight away.
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I've ordered a few items before and…
I've ordered a few items before and have always had fantastic customer service. I recently asked for some information thinking there was an issue with the website and Isla responded quickly and super reassuringly though I had a minor query.
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Company details
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Website
www.oneractive.com
All reviews
100 total • Write a review
Showing 51 - 60 of 96 reviews
CL
The Oner team is on it ladies
The Oner team is on it ladies. I had an issue with one of my orders and they took care of it within minutes. 10/10 experience
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LM
Love OA, but please look into FedEx/packaging issues!
Oner is my favourite activewear brand by a landslide, they have the best styles and fabrics in the game! I personally have not had any issues with checkout or with items being cancelled, and have had nothing but good experiences with customer service. The products themselves are almost always good quality (have had the odd pair of Effortless be paper-thin or stiff as a board), and shipping is relatively quick. While the shipping is indeed quick, either FedEx needs to be dropped as the courier or new mailers need to be used as far too many people are receiving absolutely destroyed packages, myself included. This has only personally happened to me twice in the span of 2 years and the items have never been damaged, but several other customers in the OA community have shared their experiences and it appears to be a recurring, widespread issue. Especially with the most recent Set the Tone drop - I think I have seen maybe 10 posts in the past week from girls who have received their orders repackaged in FedEx packaging, and the original packaging inside has been ripped and torn to absolute shreds. Some people have even had items missing, and it’s hard to say if they’ve been stolen or if they’ve simply fallen out of the massive holes in the OA mailers. One person last year had their effortless shorts also torn up along with the packaging - it truly looked like it had been dragged under a moving vehicle at highway speeds. Please either change the courier or your packaging!
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LI
The service is amazing and the clothing…
The service is amazing and the clothing does not dissapoint. 🙏🏼
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PY
Eleanor from Customer Experience Team…
Eleanor from Customer Experience Team was polite and resolved the issue in the quickest way.
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JL
best customer service .thanks for your…
best customer service .thanks for your work
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