Disgusted at the lack of compassion
We have used oaks vets for over 20 years, it hasnt always been perfect some experiences have left us a little concerned but overall not too bad, until yesterday, when my elderly parents 11 year labrador collapsed and was struggling to breath, a family member phoning the vets was just told theres nothing we can do bring her in, there was no way a vet could come out, they offerred no alternative numbers or solutions. We had to lift molly into the car and by the time we had made the 5 minute journey she had passed away. We are disgusted, when i came into the surgery to express my disgust we were told well sorry but we only ha e 1 vet on and we have emergencies, this was also an emergency. I explained you offered no alternative on the phone no sympathy and now my parents family dog is sat in the boot of the car. After 20 minutes or so we went and asked if they were going to have molly in the surgery to be told they couldnt yet, as they couldnt leave the desk. So poor molly had to sit in the boot of the car with my elderly parents. We offerred to carry her in but no that wasnt allowed either. We decided to contact Willow vets who were sympathetic, kind and understanding and agreed for us to take Molly there where she would be treated with compassion. I will never use this vetinary surgery again and i will never recommend this surgery again. The compassion and care is no longer there.
