The Oaks Veterinary Centre is a family-oriented, independent veterinary practice located in South Birmingham. Catering to pet owners in the surrounding areas including Cotteridge, Kings Norton, and Bournville, the center provides a comprehensive range of veterinary services. These services include anesthesia, dental care, ultrasound, and emergency care, as well as nurse clinics for preventative health measures such as weight management and parasite control. With a dedicated team comprising four veterinarians and seven nurses, many of whom have been with the practice for over 20 years, The Oaks Veterinary Centre focuses on delivering personalized and empathetic care for pets. The practice is open Monday through Saturday, offering both scheduled consultations and 24-hour emergency services, ensuring that pet owners have access to essential veterinary care when needed.
Reviewers frequently report negative experiences with The Oaks Veterinary Centre, citing customer pain points more often than praise. Common complaints include rebecca, vets, care, said.
A smaller set of reviewers mention positives such as vets, care, rebecca, oaks. Overall sentiment is predominantly negative based on 35 reviews and an average rating of 2.3 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 35 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.0 | 2 |
| Apr 25 | 3.4 | 5 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 35 most recent reviews.
“Amazing professional vets with a team who really care and support animals”
“Rebecca then had the audacity to want payment to put him down”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Services.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.6 out of 5 (poor) | — | 35 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: The Oaks Veterinary Centre is #5 of 5 on overall rating in this group. On value, Internet Reptile scores higher (4.8 vs 2.6).
35 reviews of The Oaks Veterinary Centre. Filter by what matters to you.
I have been visiting the Oak Vets in Fishguard for over the year and need to visit on a monthly basis with my cat. From the greeting from the Reception staff to the Vets and Veterinary Nurses they have been supportive and obviously love pets. I have been today and again they have been so supportive and explained everything to us very clearly. I would not want to go anywhere else. More importantly, my cat seems very relaxed in their hands. Thank you.
I recently transfered to this vet as I had an Emergency situation with my dog. Sanjay and his team were amazing, the care they give is outstanding, and are very reasonably priced, which, to me, proves their priority is our pets and not the ££££. I Highly recommend Oak Vets
My bunny would not be here today without the treatment, care, love and dedication received from Rebecca Rowe and the nurses at the Oaks. The whole team is attentive and focused and loving. Thank you, as always (it rarely 'easy' when it comes to buns)
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 66% are 1–2★.
Very welcoming reception staff, vets and nurses are simply amazing, they genuinely care about their patients. The place is spotlessly clean and I've never had a bad visit, and I'm there alot! Compared with other vets I think the prices are very fair. The vet will always offer as many options as possible in an effort to accommodate the client but always keeps the best interest of the animal as a priority. I'd give more than 5 stars if possible.
Sadly we had to make the decision to get our Cocker Spaniel Daisy put to sleep earlier today, Heartbroken to have to make this call but the Veterinarian John and the nurses who assisted could not have been more caring or helpful, Overall a really, really bad day but made slightly better by the care and compassion shown by John and his staff 💔💔💔👍
Amazing professional vets with a team who really care and support animals. Been with them for over 8 years and wouldn't go anywhere else.
I highly recommend using the Oaks Veterinary Centre. All of the vets and staff are lovely but Rebecca has been amazing. She has been so lovely with my kitten Loki who needed his nostrils widened and Rebecca researched the whole operation as she had not done this on a cat so small. The operation was a real success and they have supported us all the way through giving us brilliant advice on aftercare. We found Rebecca very professional and helpful. Karyn Goodwin
Delt with Rebecca for end of life care for our elderly cat. She was very reassuring wanted my 15 year old daughter to witness even though I was not sure but it was actually the best thing as she saw her go peacefully. Reassured us we were making the right decision.
We have been using the oaks for a number of years now, recommended by a rescue centre. We travel over 1 hour each way to visit the oaks because they have been so supportive and good with the care of our rabbits. If I have had to go to different out of Hours vets, closer to home urgently, I never feel confident or reassured as I do when we visit the oaks. We have only ever had contact with Rebecca for our rabbits and I really appreciate her direct approach. She is professional and honest about what your pet needs and always has your pets best interests at heart. She is always upfront and honest about price, why your pet may be unwell, what treatment they need, and she explains everything very clearly which always puts my mind at ease. I do not feel she is rude or harsh at all as some comments suggest, I feel she is direct and doesn’t sugar coat what she says, which is the approach I need when it comes to my pets. I really could not recommend the oaks enough, especially if you have a rabbit.
I have used this fir all my dogs for about 5 yr I have had no issues I will only see Rebecca as see tells it as it is no pussy footing around which I like i fully recommended this vet . She owns animals and only advices whats best for the animal
The Oaks Veterinary Centre is a family-oriented, independent veterinary practice located in South Birmingham. Catering to pet owners in the surrounding areas including Cotteridge, Kings Norton, and Bournville, the center provides a comprehensive range of veterinary services. These services include anesthesia, dental care, ultrasound, and emergency care, as well as nurse clinics for preventative health measures such as weight management and parasite control. With a dedicated team comprising four veterinarians and seven nurses, many of whom have been with the practice for over 20 years, The Oaks Veterinary Centre focuses on delivering personalized and empathetic care for pets. The practice is open Monday through Saturday, offering both scheduled consultations and 24-hour emergency services, ensuring that pet owners have access to essential veterinary care when needed.
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