Another Long-Time Member, Also Deeply Let Down
My husband, daughter, and I have been members at Nuffield for over 3 years however we have recently relocated and the commute to and from the gym is too costly in time and fuel, which is making our membership unjustifiable and unaffordable to us.
We spoke with a Team Member at the gym in Milton Keynes about this at the end of June and she passed on an email address, advising we would just need to send an email at our leisure. We therefore gave our notice on 6th July, however we were told we'd need to give one full month's notice and therefore need to pay for a further 8 weeks until the end of August 2025.
While it's been explained to us that the terms and conditions ask for a month's notice, we're frustrated that 25 days notice isn't deemed enough considering we informed a Team Member within the notice period. We're struggling to accept that Nuffield Health really require 8 full weeks notice. Their own website highlights that being more than just 5 miles away from a Nuffield gym is reasonable grounds for terminating membership. Nuffield Management, however, have shown no empathy or understanding and we certainly don't feel like 'valued' members.
Our monthly cost has increased on numerous occasions despite the actual output decreasing (jacuzzis permanently switched off, machines broken, leaking ceilings, rundown changing facilities). We really enjoyed Nuffield when we joined but their 'customer service' has been increasingly absent leaving us really disappointed in our experience.
