Nuffield Health
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ANOTHER LIVID CUSTOMER BADLY TREATED
I emailed my local gym at the beginning of June to say I wanted to cancel my membership (hadn't been since before COVID so was wasting my money). I also cancelled my direct debit. They told me I had to pay another month, but would I like to visit them to see if I could get back into training, which I thought was a nice gesture. I accepted by email and said I would at the same time pay for the extra month. No response, apart from the General Manager saying I owed money. I emailed again - no response, and have sent 2 paper letters - no response apart from a letter saying they hadn't heard from me. I had signed a membership price for life a few years ago, but they also managed to increase this earlier this year. They have now set a debt recovery company on to me, and I am LIVID. I see from the reviews that they respond to One Star reviews, so lets try this way. I am trying to keep my cool writing this - it has been so stressful.