Really helpful and sorted my issue
Really helpful and sorted my issue
4.5
Great
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
NCP National Car Parks receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Excellent Customer Service
I had an issue and reached out to customer service. Kayleigh dealt with my issue and listened to my problems and ensured my issue was resolved. Thank you so much Kayleigh
reference is 6289638
reference is 6289638 Efren was brilliant at helping me when I incorrectly entered a car park code that wasn’t clear. Great customer service and it should be recognised
Perfect
Perfect, quickly resolved my issue
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.ncp.co.uk
All reviews
1,000 total • Write a review
Showing 901 - 910 of 996 reviews
DJ
Difficult multi-day parking on the app
Parked for a four day trip but the app only let me pay for one day. On return there was no way to top up on the app. Apparently you have to top up every day. one day at a time! Seriously? Eventually the app online query system got it sorted and I paid. V friendly app chat person. Giving three stars. 5* for the app online query system but 1* for the app itself making it difficult/impossible to pay for multi-day parking. BTW when I parked others were having the same trouble paying for multi days.
Date of experience: March 3, 2025
AB
Parked in NCP car park for the first…
Parked in NCP car park for the first time. Didn’t realise there were 2 NCP car parks next to each other with different entrances. Paid for parking using the app to realise I had paid to park in the other car park. I used the chat function on the app to try to resolve the problem. Spoke with Rolly, they were able to sort out my issue very quickly. Made a stressful situation less stressful. Thankyou. Highly recommend
Date of experience: March 3, 2025
CG
Great chat response to deal with my…
Great chat response to deal with my parking query and swift resolution
Date of experience: March 3, 2025
NJ
Booking amendment
I needs to amend a booking and this was dealt with in a very professional manner. Launa at NCP call centre was very helpful and resolved my issue quickly and promptly
Date of experience: March 2, 2025
MS
This is a review of the car wash in…
This is a review of the car wash in Ipswich town centre, spoke to Andy there and he was very helpful and polite, went well over what I believe I paid for and also really didn’t want the tip I was trying to give him, 100% would use again
Date of experience: March 2, 2025
YO
Prompt response and attentiveness.
Prompt response and attentiveness.
Date of experience: March 2, 2025
c
customer
US
wrong car booked in for p
have 2 cars under my account I didint change the registration realised it was wrong registration after two and half hrs got in touch with ncp in case I got fined spoke two karl no problem wont get fined great app every body should download it saves u loads of time no standing in the queue to pay
Date of experience: March 2, 2025
OR
O R
US
Good informative customer service response
In response to my inquiry about a recent airport parking booking, emailed to customer service, I received a very detailed, comprehensive and informative reply. I felt it deserved a review because the response was so substantive and not just fully answered the question but expanded on what I could do further.
Date of experience: March 2, 2025
B
Birchy
US
Customer Services good, facilities not so good
Customer Services dealt with my complaint about an over-charge well and reasonably quickly. Unfortunately, they can do nothing directly about the faulty ticket scanner at the multistorey access door or indeed some of the other faults with the facility.
Date of experience: March 2, 2025
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