First claim done and dusted
First claim done and dusted, super efficient through the process, thank you for taking care of us

Napo Pet Insurance is a specialized insurance provider dedicated to offering coverage for pets, ensuring that pet owners have access to essential health services for their animals. The company focuses on providing comprehensive insurance plans that cater to a variety of pets, including dogs and cats, helping owners manage veterinary expenses with greater ease. By offering customizable plans, Napo Pet Insurance aims to meet the diverse needs of pet owners who seek reliable financial protection for their furry companions. Targeting pet owners who prioritize the health and well-being of their animals, Napo Pet Insurance provides a user-friendly platform for obtaining quotes and managing policies. The company emphasizes transparency in its offerings, allowing customers to make informed decisions about their pet insurance needs. With a focus on customer satisfaction, Napo Pet Insurance is committed to supporting pet owners in securing the best possible care for their beloved pets.
Napo Pet Insurance receives high praise from customers for its exceptional service and efficient claims process. Reviewers frequently highlight the helpfulness of the staff and the ease of resolving claims, often noting that claims are settled quickly, sometimes within 24 hours.
Many appreciate the personal touch in service, with positive experiences reported during video consultations with veterinarians. However, some customers express concerns regarding renewal fees, describing them as extortionate after having made multiple claims. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many stating that Napo is the best pet insurance they have encountered. Overall, Napo Pet Insurance is viewed favorably, especially for its service and claim handling.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.7 | 12 |
| Sep 25 | 4.5 | 48 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I’ve been with Napo for a little over a year now and it’s by far the best pet insurance company I’ve found”
“The claim was easy to do and they paid out very quickly the second done by direct payment to the vet”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Napo Pet Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.6).
60 reviews of Napo Pet Insurance. Filter by what matters to you.
First claim done and dusted, super efficient through the process, thank you for taking care of us
Used the FirstVet service via Napo for an out of hours call when our dog suddenly developed a lame hind leg late at night. We got an appointment within 30 minutes, the vet was lovely, walked us through checks to perform on video for them, and gave us some clear next steps. If nothing else, it's a great comfort knowing this service is available.
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Had a 2am video call with a vet, which was very good, he put our mind at rest, the information given was very helpful, also the call was followed up with a report of the call and what advice was given and what to do if situation changes. This was an excellent service. Highly recommend.
Received excellent prudent advice on collecting a puppy who is on meds for an infection . Vet allayed our fears in that she advised on ensuring sellers Vet gives a clean bill of health after2/3 weeks.
Video call was on time and I was put at ease with the information that the vet gave me,excellent advice and service
This was such an easy and convenient way for my dog’s eye issues to get checked by a vet. It was a non urgent case but I had plenty of choice of appointments. The technology worked perfectly and the vet was very knowledgeable, could make a detailed assessment and provide next steps advice. Was very reassuring and a brilliant way to access veterinary treatment without distressing my dog in the slightest. Thank you Napo!
Napo were excellent from beginning to end of my vet experience. In a time of absolute stress worrying about my dog they simply dealt with everything, all I had to do was provide my vets details and animal hospital details. They updated me confirming when the invoices were settled, which I add was very quick. I couldn’t have asked for a better service than what I received.
Dr Thomas, the vet we spoke to was knowledgable & reassuring, providing me with sound advice for if the issue happens again, and how to avoid it. I was able to get an appointment the same evening, she was able to ensure there was nothing serious that needed emergency treatment via the video link, meaning I was reassured that my puppy was fine. No waiting for my vet’s usual hours or having a bill to pay. I would thoroughly recommend this service! Thank you.
Napo were just so helpful with my claim from start to finish. Sadly my little frenchie passed away unexpectedly after an operation and they handled my case extremely sensitively with compassion and empathy. The process was stress-free which is exactly how it should be. A truly first class service!
Easy to claim
Helpful and knowledgeable vet - able to get appointment on a bank holiday
I was able to download the FirstVet app easily and it automatically synced with my insurance. I booked an appointment with a dog behaviourist through the app, which was at no cost. I gave all the details during booking so the appointment went really smoothly. I got an appointment for about 10 days after booking, which wasn't too long to wait. It was really easy to join the video call through the app. The behaviourist was able to explain the likely causes of certain behaviours and gave me easy to follow training advice to correct those behaviours. They're also providing written materials through the app. I understand if we have any issues I can book a follow up appointment.
Napo Pet Insurance is a specialized insurance provider dedicated to offering coverage for pets, ensuring that pet owners have access to essential health services for their animals. The company focuses on providing comprehensive insurance plans that cater to a variety of pets, including dogs and cats, helping owners manage veterinary expenses with greater ease. By offering customizable plans, Napo Pet Insurance aims to meet the diverse needs of pet owners who seek reliable financial protection for their furry companions. Targeting pet owners who prioritize the health and well-being of their animals, Napo Pet Insurance provides a user-friendly platform for obtaining quotes and managing policies. The company emphasizes transparency in its offerings, allowing customers to make informed decisions about their pet insurance needs. With a focus on customer satisfaction, Napo Pet Insurance is committed to supporting pet owners in securing the best possible care for their beloved pets.
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