Review summary

My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

D
Helpful

Everything was explained and the booking went smoothly. Thank you Pani.

Sariah was extremely bright

Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly

We booked a Rhine River Cruise &…

We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding

B
I had a million questions for Tyler and…

I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++

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All reviews

453 total • Write a review

Showing 71 - 80 of 449 reviews
K
5 out of 5 stars

Maddie was very professional and was…

Maddie was very professional and was able to respond to several questions I had on two separate bookings without hesitation.

Date of experience: June 17, 2025

DM
5 out of 5 stars

Good efficient service

BEN helped us a lot in booking this trip of a lifetime with prompt and efficient service. Thank you.

Date of experience: June 16, 2025

K
5 out of 5 stars

Boyds

All was as expected and handled professionally and to our liking with amendments and upgrades all worked well. Would have preferred my cruises had put in place, airport to hotel, hotel to ship and reverse transfers rather than 40 odd couples arranging private taxis.

Date of experience: June 14, 2025

MM
4 out of 5 stars

Great value package deal

Great value package deal with almost everything included - flights, accommodation and cruise

Date of experience: June 14, 2025

RM
5 out of 5 stars

A+ for My Cruises

My Cruises did an amazing job and our trip went so smoothly! Flights were on time, our 2 days in Amsterdam were in a great hotel beside the terminal. Cruises with added extras of drink package and internet saved so many $$$.Cruises were fantastic - only one hiccup was we did back to back cruises and had to change rooms mid cruise.Otherwise, so well organised with great extras! Thank you!

Date of experience: June 14, 2025

AM
5 out of 5 stars

Rachael was patient and friendly

Rachael was patient and friendly, and followed up diligently. Planning was tricky for us with tight dates and budget to navigate, but Rachael made sure we got there. I'm so glad that she was my agent.

Date of experience: June 14, 2025

TH
5 out of 5 stars

Our 2nd trip with Norwegian & it was…

Our 2nd trip with Norwegian & it was great

Date of experience: June 13, 2025

KD
4 out of 5 stars

This is one of the best trip

My cruises has offered one of the great back to back cruise for Mediterranean. I have the best time of my liìe.

Date of experience: June 13, 2025

M
5 out of 5 stars

Everything close to Perfect

Everything flights, Ship was amazing. Our Hotels! Especially in Paris were clean and located perfectly for our needs. Train trips were challenging but we coped. Love My Cruises. Looking to book further Cruises with Holland America however nothing on your website that suits us.

Date of experience: June 13, 2025

M
5 out of 5 stars

Good Experience

I was impressed as I did not have to wait long to be attended to and Holly was very helpful in fixing my issue. She also provided me with other information that was going to need later. She also had a nice telephone manner.

Date of experience: June 13, 2025

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