Helpful
Everything was explained and the booking went smoothly. Thank you Pani.
3.7
Great
453 reviews
5-star
4-star
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2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Sariah was extremely bright
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
We booked a Rhine River Cruise &…
We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding
I had a million questions for Tyler and…
I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.mycruises.com.au
All reviews
453 total • Write a review
Showing 61 - 70 of 449 reviews
SB
Very friendly and efficient service and…
Very friendly and efficient service and knew exactly what I was looking for and provided the quote
Date of experience: June 20, 2025
M
Michele
US
I changed my mind
I changed my mind and decided to upgrade my seating which was only 3 weeks before travel. Mike Long was fantastic with this and amended my seating as soon as possible. I was totally relieved that he was able to accommodate me and his effort is appreciated.
Date of experience: June 19, 2025
CC
Gabrielle was very informative and…
Gabrielle was very informative and helpful with my enquiry. We have 2 parties travelling (3 adults in total) and she organised both bookings for us. I have sent another query which I am waring for a response.
Date of experience: June 19, 2025
FN
Holly was very helpful and easy to chat…
Holly was very helpful and easy to chat with, although the questions were not in her field, she easily pointed me in the right direction. Appeared to know her stuff, good job.
Date of experience: June 18, 2025
Fs
Excellent service .
Excellent service .. a quick reply to questions via texts . Very willing to discuss other options in flying options and also upgrade of state rooms All booked snd deposit paid with in half hour of initial ph call for cruise next Oct ‘26 too easy Too easy
Date of experience: June 18, 2025
CO
Juliana was super helpful
Juliana was super helpful, very quick to respond and sorted all my questions and needs.
Date of experience: June 17, 2025
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