Helpful
Everything was explained and the booking went smoothly. Thank you Pani.
3.7
Great
453 reviews
5-star
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Sariah was extremely bright
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
We booked a Rhine River Cruise &…
We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding
I had a million questions for Tyler and…
I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++
Company details
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Contact info
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Website
www.mycruises.com.au
All reviews
453 total • Write a review
Showing 51 - 60 of 449 reviews
TL
Best of Europe 2024
Best of Europe 2024 - There was no communication regarding added tours whatsoever. Missed out on a few of them because we didn't know in advance. The trip was advertised with 50,000 flybuy points which I did not receive. Emails were continually sent asking for information about the points and when would receive them, but to no avail. They could not provide any substantial information as to why I didn't receive my points. Very poor service and their advertising is false. Look into any advertised perks they have as they are falsely advertising flybuy points. Extremely disappointing.
Date of experience: June 23, 2025
MD
Can not fault MyCruises
The ease and promptness that the first operator was able to respond and transfer me to the correct consultant (Rebecca), and then Pani was amazing. Cruise, booked, deposit paid and I even received my cabin number on the spot. Pani was also prompt to contact other interested travelling friends and finalise their bookings. Great experience:) We have used MyCruises recently for our Alaskan cruise adventure and the main reason why I was excited to see this deal offered through them.
Date of experience: June 23, 2025
RG
Gabby Cruise Adviser
Gabby was extremely pleasant and a delight to deal with, she was able to answer my question and offered further assistance whenever required
Date of experience: June 23, 2025
mz
I had to cancel my cruise l was told it…
I had to cancel my cruise l was told it can take up to four months for refund four months went past nothing l emailed them asking where it was not getting it $800they took
Date of experience: June 20, 2025
SV
MyCruises tour: Spirit of the Tasman: Australia & New Zealand
My initial contact was with LAETISHA BALDAN. She was very courteous and provided the preliminary details I sought re the tour package. After perusing the details, I called again and was helped by SOHAILA KHER. Sohaila was very informative based on which I could make the decision and booked the package. I have now paid the initial deposit. I am hoping that any future contact leading up to as well as the tour itself will also be as great a positive experience as the initial interaction.
Date of experience: June 20, 2025
JM
Easy booking process
Cruise consultant was great to deal with, making the booking process easy to understand and complete.
Date of experience: June 20, 2025
AW
Excellent Service
Excellent advice. Fast confirmations and friendliest communications. Thanks team. Happy cruiser to be!
Date of experience: June 20, 2025
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