Helpful
Everything was explained and the booking went smoothly. Thank you Pani.
3.7
Great
453 reviews
5-star
4-star
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2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Sariah was extremely bright
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
We booked a Rhine River Cruise &…
We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding
I had a million questions for Tyler and…
I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.mycruises.com.au
All reviews
453 total • Write a review
Showing 31 - 40 of 449 reviews
SW
Great experience
It is always a pleasurable experience when phoning my cruises. The staff are incredibly knowledgeable and friendly
Date of experience: July 2, 2025
BG
Good Customer Service
Gabby was very friendly and helpful when I called mycruises today.
Date of experience: July 1, 2025
CC
Kane was very efficient and answered…
Kane was very efficient and answered my question in a timely manner. Was able to understand my needs straight away.
Date of experience: July 1, 2025
MD
Northern lights odyssey
Jorden and Paige were very helpful and understanding when I explained i needed to wait for funds to become available.
Date of experience: June 30, 2025
PM
Great service from Ben Whinham of My…
Great service from Ben Whinham of My Cruises. Ben was patient and courteous. He knew his product and followed through with our booking.
Date of experience: June 29, 2025
GS
Jorden was amazing
Jorden was amazing. Very helpful and knowledgeable about the cruise
Date of experience: June 29, 2025
EO
Jorden was very professional
Jorden was very professional. She answered some questions on the initial enquiry and sent through links to the two cruises. Followed up with a reminder email while we discussed the options and then answered further questions when we went to book.
Date of experience: June 27, 2025
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