He spoke really clearly
He spoke really clearly, we understand each other well.
3.8
Great
491 reviews
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💬Hasn't replied to negative reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Lucinda was very polite and easy to…
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time in the future
Very friendly and proficient service.
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
Friendly Ben
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben is definitely an asset for your company. Go Ben.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.mycruises.com.au
All reviews
491 total • Write a review
Showing 301 - 310 of 487 reviews
DE
Kane was very friendly & helpful &…
Kane was very friendly & helpful & forwarded me through to the air travel department with My Cruises who then could help with my enquiries.
Date of experience: March 26, 2025
LB
My interaction with Kane was very…helpful
My interaction with Kane was very helpful . He answered all my questions and more .
Date of experience: March 24, 2025
RH
Laetisha Baldan was extremely efficient…
Laetisha Baldan was extremely efficient in meeting our needs.
Date of experience: March 22, 2025
CL
We absolutely loved our cruise
We absolutely loved our cruise, booking through MyCruises takes a lot of the organising stress away, the hotels and flights were a great way to start and finish our cruise. This was our second time booking through MyCruises and both times has been well organised and really well priced.
Date of experience: March 21, 2025
rg
After much angst over very little…
After much angst over very little communication I was able to have all my doubts and worries put to bed by Jaida Salt. She was able to get my final documents through within a couple of hours. I am 85 years old and do not do well with online requests. I was waiting for paperwork that confirmed flight booking references and getting extremely disturbed by the timing as my previous experiences with other cruise booking companies the information was clear concise and left me in doubts whatsoever. Speaking directly with Regent was far more helpful than MyCruise until Jaida stepped in and resolved everything quickly and efficiently. Thank you Jaide
Date of experience: March 20, 2025
KG
Dodgy Dodgy Dodgy
Sent an enquiry for a cruise for our wedding anniversary. An email was received which outlined an option. I asked the consultant what category the room was and the room number so I could see where it was located on the ship. I was told they can't advise that until we get on a call. So I get on a call with the consultant and she advises me that she can verbally give me the info, but she can't put anything in writing until I pay a non refundable deposit of $1500. I'm sorry, what. You expect me to pay a non refundable deposit prior to putting my trip into writing. I don't think so.
Date of experience: March 20, 2025
RB
LAETISHA BALDAN MY CRUISES
LAETISHA BALDAN Excellent customer service and follow up highly recommended consultant at my cruises. Rick Burns
Date of experience: March 19, 2025
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