He spoke really clearly
He spoke really clearly, we understand each other well.
3.8
Great
491 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Lucinda was very polite and easy to…
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time in the future
Very friendly and proficient service.
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
Friendly Ben
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben is definitely an asset for your company. Go Ben.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.mycruises.com.au
All reviews
491 total • Write a review
Showing 291 - 300 of 487 reviews
dc
Jaida Salt was very helpful and went…
Jaida Salt was very helpful and went out of her way to solve my problem. We have been very impressed with all our dealings with your company, thank you
Date of experience: April 2, 2025
SS
Awesome staff
Kane was extremely helpful in assisting me with my queries, and supplying me with information required. Many thanks 😊
Date of experience: April 2, 2025
NM
Hotel Information Withheld
I booked and paid for a holiday for myself, wife and daughter for a cruise in Italy and Croatia through Flight Centre. The holiday incorporated hotel accommodation pre cruise in Italy and post cruise in Barcelona. The trip is scheduled for September 25 and I have fully paid for the trip. However MyCruises and or Flight Centre will not divulge the name, or location of the hotel accommodation despite repeated requests. All I get from my requests are lame excuses stating that the hotel bookings are booked in blocks and that we can not find out where until Mid August. This is not good enough as we are unable to make tour plans. I believe we are legally entitled to know where our booked hotels are.
Date of experience: April 2, 2025
Ga
Laetisha Baldan was very helpful and…
Laetisha Baldan was very helpful and super friendly !She explained everything so well and was a pleasure to book with her , only realised when we spoke that she had booked for us before and was just as competent and helpful ! We pleased we booked with her again !
Date of experience: April 1, 2025
S
Sally
US
Booking online for Japan holiday has been easy!
Our experience in booking our holiday has been pretty easy so far. The staff are prompt in their responses and very helpful to any queries we have had. The website is easy to manoeuvre and all relevant information is available to edit or view.
Date of experience: March 31, 2025
SM
Fantastic customer service
Kane Hoskin was such a delight to deal with, he was so helpful and dealt with my request quickly and with great customer service skills. He went above and beyond to make sure that my requests were done to my satisfaction. If I need to speak to anyone at MYC again before my trip I hope that they would provide customer service as high as Kane's are. Thank you Kane for being so pleasant and providing wonderful customer service.
Date of experience: March 30, 2025
mG
Can't thank Ben Whinham of My Cruises…
Can't thank Ben Whinham of My Cruises enough for assisting us with our land tour needs. From the initial contact through to the final booking confirmation Ben was fantastic. We booked back to back land tours for early next year, Ben ensured we were given all the information necessary in order to guarantee we would experience all we could for both the South Korea tour and China tours. We'll done Ben. Many thanks
Date of experience: March 27, 2025
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