He spoke really clearly
He spoke really clearly, we understand each other well.
3.8
Great
491 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Lucinda was very polite and easy to…
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time in the future
Very friendly and proficient service.
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
Friendly Ben
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben is definitely an asset for your company. Go Ben.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.mycruises.com.au
All reviews
491 total • Write a review
Showing 161 - 170 of 487 reviews
HF
Our bus tour director Sibylle
Our bus tour director Sibylle from Cosmos was brilliant. She had us going at the right pace and made us feel relaxed as we travelled. Even when things got cancelled due to weather she managed to arrange it for the next day so we did not miss out. She is a gem !
Date of experience: June 1, 2025
LP
Our experience was positive from start…
Our experience was positive from start to finish, everything . . . from booking, itinerary, ticketing etc. were all planned perfectly, down to the last detail. My Cruises organized our holiday using reputable quality hotels, Cruise Liners, and tour operators.Thanks to My Cruises we had a wonderful holiday.
Date of experience: June 1, 2025
JF
Everything went well
Everything went well. We would have liked a transfer from Tokyo to the port included.
Date of experience: May 31, 2025
IA
transfers
We like the concept of the package. Just one suggestion if we are to do mycruises again would be only if you provide transfers from hotels to airports, wharfs etc. This was quite a confusion with our group and would have been happy to have paid prior to the trip for these transfers, so as to not to arrange ourselves. Others felt the same. Very strongly some too. Otherwise wonderful
Date of experience: May 31, 2025
CG
Great hotels in good locations
Great hotels in good locations. Flights and transport all worked well. We enjoyed the cruise. Thoroughly recommend MyCruises 👌
Date of experience: May 31, 2025
JF
We totally enjoyed our holiday
We totally enjoyed our holiday. The stops in Venice & Rome just added an extra layer to our trip. Having the flights included was an extra bonus. Even the fact that you did our seat selection on our economy legs & great picks.
Date of experience: May 31, 2025
BB
Love our trip everything was fabulous
Love our trip everything was fabulous
Date of experience: May 30, 2025
L
Louise
US
My Cruises as Travel Agents / Organisers were very disappointing
The cruise itself ( NCL ) was excellent ! However the Hotels & information supplied by My Cruises was very disappointing & inadequate! Firstly we had to ring twice to get our documents two days before we left ! Arriving in Venice we had no idea that our accomodation was inaccessible by road! We found this very stressful & ended up having to take a crowded public ferry after wheeling our suitcases at least 300meters on an uneven surface ! Thank goodness it wasn’t raining . Apparently we could of got a water taxis from the airport ( if only we knew ) Then trying to get from Venice to Trieste Port was a nightmare , the night before emailing My Cruises ( not only us but everyone else staying at our hotel ) Moving on to our accommodation in Barcelona to put in bluntly was ‘ a dump ‘ in the wrong part of town , constantly being approached by beggars! The staff were not friendly & we certainly didn’t not feel safe !! Maybe you should offer an upgrade option ! We have booked another My Cruises holiday in November cruising from Singapore to Hong Kong & are very concerned !!!
Date of experience: May 30, 2025
KA
Atlantic crossing and Mediterranean cruise Loved the destinations
Loved the destinations. We enjoyed the ship.
Date of experience: May 30, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.