He spoke really clearly
He spoke really clearly, we understand each other well.
3.8
Great
491 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Lucinda was very polite and easy to…
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time in the future
Very friendly and proficient service.
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
Friendly Ben
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben is definitely an asset for your company. Go Ben.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.mycruises.com.au
All reviews
491 total • Write a review
Showing 151 - 160 of 487 reviews
MR
Lucinda was lovely to talk to
Lucinda was lovely to talk to As I am older and not very tech savvy she made the whole process easy and she was so patient Thanks Lucinda
Date of experience: June 5, 2025
SF
Recently returned from the Wonders of…
Recently returned from the Wonders of Japan tour. My partner and I had a fantastic experience. The guide was so lovely and accommodating, even took small groups of us for sightseeing on his off days at no extra charge. The accommodation was clean and comfortable. The itinerary was perfect with lots to see and do but also a few free days here and there so you could take a break if needed. We really enjoyed the trip and are already looking to book our next holiday with My Cruises.
Date of experience: June 3, 2025
C
Courtney
US
Exceeded our expectations!
The phone was answered promptly and it was refreshing to speak to someone who was not from an overseas help desk. Ben W was incredibly helpful with loads of information relevant for what we needed. He wasn't pushy or all about the sales pitch. The process of paying the deposits and booking the flights was easy. If the tour is as good as the pre tour service then we will be over the moon!
Date of experience: June 3, 2025
PP
Jaida was a real breath of fresh air to…
Jaida was a real breath of fresh air to deal with and also so efficient. Never leaves any question unanswered. I would happily give Jaida high marks for her worthethics.
Date of experience: June 3, 2025
NN
Phone call help A plus
Phone call help A plus. I have a cruise coming up next May and as it is my first ever cruise, I had some questions. Tanya Claasen answered my call and helped me out with my questions. I now feel so much better. She was so calm and knowledgeable, and I felt immediately at ease. Thankyou Tanya.
Date of experience: June 3, 2025
RG
The relaxed atmosphere on the ship
The relaxed atmosphere on the ship, the all inclusive package, the route of the cruise and the entertainment especially the small groups in bars for sing a longs.
Date of experience: June 2, 2025
RA
Parts of the information on my booking…
Parts of the information on my booking were incorrect. Staff member Temira Karcher amended my booking but forgot one part. After emailing her back she promptly corrected everything. I had email from Temira within 24 hours. I was very happy
Date of experience: June 2, 2025
L
Lauretta
US
Mediterranean dream cruise on the Norwegian Breakaway
I recently had the pleasure of embarking on a 10-night Mediterranean Dream Cruise aboard the Norwegian Breakaway and it was truly an unforgettable experience from start to finish, the cruise exceeded my expectations in every way. The combination of beautiful destinations, engaging activities and top-notch service made for a perfect vacation. I highly recommend this cruise to anyone looking for a relaxing yet adventurous getaway.
Date of experience: June 2, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.