My Cruises
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My Cruises as Travel Agents / Organisers were very disappointing
The cruise itself ( NCL ) was excellent ! However the Hotels & information supplied by My Cruises was very disappointing & inadequate! Firstly we had to ring twice to get our documents two days before we left ! Arriving in Venice we had no idea that our accomodation was inaccessible by road! We found this very stressful & ended up having to take a crowded public ferry after wheeling our suitcases at least 300meters on an uneven surface ! Thank goodness it wasn’t raining . Apparently we could of got a water taxis from the airport ( if only we knew ) Then trying to get from Venice to Trieste Port was a nightmare , the night before emailing My Cruises ( not only us but everyone else staying at our hotel ) Moving on to our accommodation in Barcelona to put in bluntly was ‘ a dump ‘ in the wrong part of town , constantly being approached by beggars! The staff were not friendly & we certainly didn’t not feel safe !! Maybe you should offer an upgrade option ! We have booked another My Cruises holiday in November cruising from Singapore to Hong Kong & are very concerned !!!