He spoke really clearly
He spoke really clearly, we understand each other well.
3.8
Great
491 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Lucinda was very polite and easy to…
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time in the future
Very friendly and proficient service.
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
Friendly Ben
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben is definitely an asset for your company. Go Ben.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.mycruises.com.au
All reviews
491 total • Write a review
Showing 131 - 140 of 487 reviews
IM
Ian Mac
US
Cruise line was excellent
Cruise line was excellent, high praise for Holland America. Ports of call were great with well organized tours. Train journeys were a bonus. Clearer arranged options for transfers could be offered. Also arriving at Rotterdam and 1hr to get to station was cutting it a little fine. Overall our experience with MyCruising was highly positive and would recommend.
Date of experience: June 13, 2025
LB
Fabulous
We had a great time on the cruise everything was well organised from the moment we booked the cruise and hotel were great! I would Kylie Thessman who took our booking was fantastic! Very helpful, professional and made our booking seamless!
Date of experience: June 13, 2025
KD
Lucinda was friendly polite and helpful and answered my question quickly .
Lucinda was friendly polite and helpful
Date of experience: June 12, 2025
DM
Booking made easy
Ben was extra helpful and explained things perfectly.Very knowledgeable and made booking a breeze.
Date of experience: June 12, 2025
VS
How to upload passport copies
My request was well understood by Katt Cole and the solution was well explained and all was resolved.
Date of experience: June 12, 2025
TT
Feedback
Katt was easy to deal with and very happy to look in to all aspects of our itinerary
Date of experience: June 12, 2025
AW
Katt Cole was excellent in her…
Katt Cole was excellent in her communication and helped to find the answer I needed. Thank you for your help Katt.
Date of experience: June 11, 2025
AH
Helpful
Speaking to Jaida today to help me with my payment, Jaida was very pleasant, helpful and informative
Date of experience: June 11, 2025
JC
Jo Clair
US
Two days in a row
Two days in a row, I pestered My Cruises support, luckily i got Gabby on the phone :), same person I got yesterday. She had me sorted and feeling confident about our upcoming Europe trip. Gabby goes the extra distance in customer support. Thank you, Gabby,
Date of experience: June 11, 2025
JK
Nearly Nailed It
Having not done a holiday with a cruise & our own time involved before, the only real part of My Cruises that I wasn’t impressed with was that once we had made the booking we seemed to be left in the dark for some time. A simple email with what is to follow & when would be very helpful. As an aside, Singapore Air were not at their best from my previous experience with them. The air crew were great but the ground team, the age of the aircraft were ordinary. Krisfler was horrible. I tried to do the survey for them but it had expired. Thanks
Date of experience: June 11, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.