Helpful
Everything was explained and the booking went smoothly. Thank you Pani.
3.7
Great
453 reviews
5-star
4-star
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2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Sariah was extremely bright
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
We booked a Rhine River Cruise &…
We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding
I had a million questions for Tyler and…
I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++
Company details
Information provided by various external sources
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Contact info
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Website
www.mycruises.com.au
All reviews
453 total • Write a review
Showing 111 - 120 of 449 reviews
Kf
Very helpful and prompt
Gabby was so helpful when I had issues with my contact details and also needed payment advice. She sorted everything out quickly and was lovely on the phone — absolute gem! All sorted!!! Saved me a lot of stress.
Date of experience: June 6, 2025
ab
Gabby was very helpful as I had to pay…
Gabby was very helpful as I had to pay with 2 different credit cards All questions answered it was a breeze
Date of experience: June 6, 2025
MR
Lucinda was lovely to talk to
Lucinda was lovely to talk to As I am older and not very tech savvy she made the whole process easy and she was so patient Thanks Lucinda
Date of experience: June 5, 2025
SF
Recently returned from the Wonders of…
Recently returned from the Wonders of Japan tour. My partner and I had a fantastic experience. The guide was so lovely and accommodating, even took small groups of us for sightseeing on his off days at no extra charge. The accommodation was clean and comfortable. The itinerary was perfect with lots to see and do but also a few free days here and there so you could take a break if needed. We really enjoyed the trip and are already looking to book our next holiday with My Cruises.
Date of experience: June 3, 2025
C
Courtney
US
Exceeded our expectations!
The phone was answered promptly and it was refreshing to speak to someone who was not from an overseas help desk. Ben W was incredibly helpful with loads of information relevant for what we needed. He wasn't pushy or all about the sales pitch. The process of paying the deposits and booking the flights was easy. If the tour is as good as the pre tour service then we will be over the moon!
Date of experience: June 3, 2025
PP
Jaida was a real breath of fresh air to…
Jaida was a real breath of fresh air to deal with and also so efficient. Never leaves any question unanswered. I would happily give Jaida high marks for her worthethics.
Date of experience: June 3, 2025
NN
Phone call help A plus
Phone call help A plus. I have a cruise coming up next May and as it is my first ever cruise, I had some questions. Tanya Claasen answered my call and helped me out with my questions. I now feel so much better. She was so calm and knowledgeable, and I felt immediately at ease. Thankyou Tanya.
Date of experience: June 3, 2025
RG
The relaxed atmosphere on the ship
The relaxed atmosphere on the ship, the all inclusive package, the route of the cruise and the entertainment especially the small groups in bars for sing a longs.
Date of experience: June 2, 2025
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