Helpful
Everything was explained and the booking went smoothly. Thank you Pani.
3.7
Great
453 reviews
5-star
4-star
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2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Sariah was extremely bright
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
We booked a Rhine River Cruise &…
We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding
I had a million questions for Tyler and…
I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++
Company details
Information provided by various external sources
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Contact info
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Website
www.mycruises.com.au
All reviews
453 total • Write a review
Showing 101 - 110 of 449 reviews
JC
Jo Clair
US
Two days in a row
Two days in a row, I pestered My Cruises support, luckily i got Gabby on the phone :), same person I got yesterday. She had me sorted and feeling confident about our upcoming Europe trip. Gabby goes the extra distance in customer support. Thank you, Gabby,
Date of experience: June 11, 2025
JK
Nearly Nailed It
Having not done a holiday with a cruise & our own time involved before, the only real part of My Cruises that I wasn’t impressed with was that once we had made the booking we seemed to be left in the dark for some time. A simple email with what is to follow & when would be very helpful. As an aside, Singapore Air were not at their best from my previous experience with them. The air crew were great but the ground team, the age of the aircraft were ordinary. Krisfler was horrible. I tried to do the survey for them but it had expired. Thanks
Date of experience: June 11, 2025
p
Ben was wonderful - my trip to the Uk and more
Ben was wonderful to talk with and discuss my holiday. It is the first time I have planned to travel so far overseas and I am going to need help. He was patient and kind. I have a lot of information to work through. Thank you
Date of experience: June 10, 2025
EB
Travel consultant KYLE WRIGHT was very…
Travel consultant KYLE WRIGHT was very helpful, patient and informative when consulting about two cruises I was interested in--8TGRDR and 8T6RDK, back to back. As it happens I have booked same cruise with Princess Cruises as deposits made with My Cruises are not refundable which didn't jell with me. In informing Kyle he was very gracious and made himself available if any other cruise came up I might be interested in. Im very impressed with his service and want you to know. Regards, Eric Bradley
Date of experience: June 9, 2025
WW
Rachael Chandler was helpful and very…
Rachael Chandler was helpful and very efficient. She was friendly and explained everything fully. It was a pleasure talking with Rachael.
Date of experience: June 9, 2025
EH
Great service!
Ben was very friendly, able to answer all of my questions and made the experience a good one.
Date of experience: June 8, 2025
VD
Rachael is a STAR
Rachael was incredible. Extremely polite and attentive. She summed up our travel request quickly and made informed recommendations. Promptly attended to the booking once we had decided on our travel dates. We are very happy so far.
Date of experience: June 7, 2025
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