MSC Cruises has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Prima ervaring met Msc Virtuosa naar Spanje vertrokken 12 Juli tot 26 juli vanuit Southampton. Heel veel vermaak aan boord voor onze tieners. Prima personeel, het is druk maar niet te druk. Eten gewoon, maar voor ons goed genoeg. Geoliede machine ook wat betreft het van boord gaan in een stad, ik ben zeer positief, vorig jaar met Norwegian Viva was ook al zeer positief.
I was unable to travel due to illness and had purchased a drink package for my wife and myself. My wife changed cabins to go in with my daughter and grandson. My granddaughter and her friend went into our cabin. we were not allowed to change the drink package to my granddaughter and her friend. When I applied for a refund on my drink package I was told to claim the money back on the travel insurance. Also the company was told my daughter was allergic to eggs and nuts, but on the final day there was a huge selection of cakes but no egg free ones.
Hice un crucero en el msc grandiosa del 5 al 12 de junio, el barco es espectacular, pero pierde todo su glamour al meter a tantísima gente, el bufet parece Benidorm es un extres impresionante, el día de navegación es horroroso no hay amacas , los camareros del buffet no te dan descafeinado, te gritan como si fueras una oveja, a la hora de desembarcar en Ibiza nos quedamos en un pasillo afixiados más de media hora por poco no me da una lipotimia. Quieren seguir vendiendote el glamour con las noches de gala y demás, pero hay tanta gente Quevedo parece el metro, de glamour tiene poco. Me vendieron un pack de bebidas diciéndome me entraba la sin alcohol y resulta que no entraba, todo el crucero luchando por la sin alcohol los camareros me hablaban mal. En los jacuzzi tienes a los niños encima de ti. Conclusión cuando decidas hacer un crucero busca otra compañía msc está saturando sus barcos de gente parecemos piojos entre costuras.
I’m writing as a Diamond status guest, having just returned from a cruise on MSC World Europa (March 2–9, 2025, from Genoa). Unfortunately, this marks the second cruise in a row with unresolved issues — and broken promises from MSC. We purchased the Easy Plus Drink Package and a 3-restaurant dining package, but again faced missing items, bar exclusions not mentioned during booking, and unavailable drinks in key venues. This was identical to what we experienced on the same ship in February 2024 — and at that time, MSC responded by saying stock levels and communication would improve. Clearly, they have not. The lack of transparency is especially disappointing. For example, on MSC Euribia, the drink package was not accepted in the wine bar — something we only discovered onboard. On World Europa, the Elixir Bar was also excluded, even though this was not listed online before purchase. Staff simply referred us to “fine print” on the menu — which is of no help to passengers who booked from home, based on incomplete or misleading information. We expected better. When a guest is paying €54/day for a beverage package, it’s reasonable to expect the advertised items to be available, and for the inclusions/exclusions to be made clear up front. MSC offered us a €30 future cruise credit per cabin, but this feels like an empty gesture — especially since it’s not combinable with other offers, like our 10% loyalty code. It does not address the core issue: we paid for services that were not fully delivered, and our loyalty as returning guests has been met with generic replies and no meaningful resolution. After multiple disappointing experiences, we now feel compelled to warn other potential guests. We’ll be sharing this review in multiple languages across all platforms, so that others are fully informed before purchasing onboard packages. MSC needs to do better — especially for loyal guests. Johann Holzmann MSC Voyagers Club — Diamond Status
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Msc Divina cruise. Overvol schip met vooral veel schreeuwende Italianen. Er wordt geacht bij het betreden van de restaurants je degelijk te kleden. Maar mensen liepen gewoon in bikini en/of zwembroek langs de buffetten. Helaas werd er niet op gereageerd door het personeel. Geldt ook voor de ligbedden, er staat dat wanneer er 30 minuten niemand er is,de handdoek wordt verwijderd. Dus niet. Bij het ontbijt buffet en lunch buffet lang wachten voordat je wat te eten kon opscheppen. Veel pasta en pizza, maar 1 corner waar hamburger en patat te krijgen was. Asociale mensen die borden vol scheppen zodat jij weer niks had en ze aten niet eens alles op. Er was ook nergens een rustig plekje om een gesprek te voeren met medepassagiers omdat overal het geluid ontzettend hard staat. In het zwembad, theater en in elke bar was het volume voluit. Ik heb nog last van piepende oren. Ook moet je je rekening in de gaten houden, ze brachten 2 x 1 euro in rekening voor de Msc foundation. Heb ik wel teruggehaald, niet voor het geld, maar omdat ik geen toestemming heb gegeven. Excursies van 4 uur duurde maar 3 uur en zo zijn er nog veel meer dingen die ons tegenvielen. Maar het ergste is toch het volume van alle entertainment in de bars. Theater voorstellingen waren wel goed. Wij hadden diner in het Crab restaurant en dat was prima. Vriendelijk personeel. Maar voor ons geen MSC meer.
Ich bin vom 1.bis12.9.24 mit der MSC Poesia über die Ostsee gereist. Diese Reise brachte hingegen anderer Kreuzfahrten viel Negatives zu erleben.Beginnen wir mit dem Essen auf dem Schiff, Buffetrestaurant immer die gleichen Speisen, Pasta. Pasta, Paste und Pizza in 4 verschiedenen Varianten. Rindfleichzubereitung will gelernt sein; es war immer zäh und trocken. Das Essen schmeckte fad, langweilig und geschmacksarm. Leider gab es keine Themenabende zu Speisen aus anderen Ländern. Auch in dem Spetzialrestaurant wurde anscheinend das Essen aus dem Buffetrestaurand serviert. Also da haben ich schion anderes erlebt. Da ich Diabetiker bin, habe ich in der medizinischen Abteilung nachgefragt, ob im Notfall Insulin an Bord sei. Die Assistenz gab an, lediglich Tabletten vorrätig zu haben. Auf meine Frage, ob der Arzt ein Rezept für Insulinspritzen ausstellen und diese evtl. in den nächsten Tagen bestellen könne, erhielt ich die Auskunft, dass zunächst 100 Dollar im voraus bezahlt werden müssen, bevor der Arzt eine Unterschrift leistet. Eine spätere Anfrage bei der Bordinformation bestätigte dies. Ein Mitarbeiter des Servicepersonals erklärte auch, dass ich meinen Arzt in Frankfurt bitten solle, mir ein Rezept per Email zuzusenden, welches ich im nächsten Landgang mir dann in einer Apotheke besorgen könne. Dann kam zu diesem Gespräch ein anderer Servicemitarbeiter hinzu und erklärte, dass Apotheken in den Nordeuropäischen Ländern keine Rezepte vom Bordarzt bzw. meinem Arzt akzeptieren würden, es müssten ansässige Ätzte des Landes sein. Ich habe dann auf solch unfachmännischen Auskünfte verzichtet; meine Insulinspritzen reichten zum Glück bis zum Ende der Kreuzfahrt. Weitere Minuspunkte sammelte die Poesia damit, dass mehrmals die Toilette nicht funktionierte, dass zwar chinesisches TV empfangen werden konnte, aber mehrmals nicht die deutschen Programme, dass auf gehbehinderte Personen wenig Rücksicht genommen wurde (besonders in anstehenden Schlangen, keine Sitzmöglichkeiten), dass der vorgeschlagene Stadtrundfahrtbus nur halbe Rundfahrten machte obwohl eine ganze Ruindfahrt bezahlt war, dass Kellner Bestellungen ignorierten und, und und. Eine Empfehlung kann ich aus den vorgenannten Gründen nicht aussprechen.
The absolute worst cruise line in the planet. 6 of us still on the Mac Meravglia ( still on it). Unbelievably disappointing. Nothing is done properly, nothing works properly, nobody in management cares. They have managed to ruin the vacation of 6 guests. I asked 8 times to speak to someone to help, never got a response. Stay as far away as you possibly can from Msc Daniel O'Brien 973-214-7870. Anyone that wants more details, feel free to call me
Never again. My 3 year old son was on an IV drip with steroids in the medical bay for 6 hours because MSC failed to take allergies into account. Food is poor for people with allergies and intolerances. A small 'vegan' section at the buffet exists, mostly of fruit. No pastries in the morning are vegan, despite asking, no desserts, poor signage, catering staff have absolutely no idea what they are serving and have to ask in the back which is about a 10 minute wait every time - just so poor of an experience. Tours. Insanely overpriced, again, despite filling in all the necessary forms 72 hours in advance, not catered for. On a 4.5 hour trip, we stopped off at 2 places for 15 minutes each. That's it. 30 mins cost me £170. Asked for a refund due to no food on a particular tour, got nothing (the others on this tour got freshly baked waffles by the way). Some of the dining staff are excellent - we loved our staff member - Megan - others can do with an improvement.
Worst experience I’ve ever had on a holiday. Ship was so overcrowded and completely understaffed. Queues everywhere, waiting times for lifts mainly about 5-10 minutes each time and we were like sardines in each lift when it arrived. The bars & restaurants were always packed with very limited seating space and about 60% of people having to stand in bars and wait for a seat at the buffets. Food was of carry out standards and tasteless. Same food served everyday. Dinner in the evening was seated with table service. Service there was great but food terrible. One night for example I chose duck for my main course, it was a duck leg I was served ,it was like a kids meal with one scoop of potatoes and two minute potato croquettes, no vegetables any night with meals. I couldn’t believe it and actually thought it was funny. (a case of either laugh or cry) We had full drinks package but it was a of money as our food was always ate by the time we were eventually served our drink . Ship staff we spoke to were were all from under privileged countries on an 8 month contract for 7 days a week working 12 hours per day. ( That is slave labour in my opinion) The staff were of superior quality despite their need to work so hard and so courteous and respectful. Our cruise was booked as a package but MSC obvious put no consideration for their passengers when arranging it. On last day of cruise we had to be out of our room at 8 AM. Pick up to airport @ 3 PM and flight home not until 11.30 PM therefore last day was a waste of a full day as it was so boring as there was so much sitting about and waiting. Restless and bored kids everywhere. We didn’t get home to our own house until 4.00 AM next morning which was almost 24 hours from being out of our room in Barcelona.. The driver of the bus who did our transfer to the airport left us at terminal 1 in Barcelona airport and told us that was where we were flying from. After a lot of walking about and making enquiries we discovered we were flying from terminal 2 which was a shuttle bus drive away. So much walking for anyone with mobility issues. I certainly regret not doing my research on Trust pilot before booking my cruise which could have saved me a lot of stress and inconvenience as my husband has mobility issues and our experience was really bad. Any one we spoke to on our way home at the airport were of the same opinion.
Not enough staff for number of passengers. Bars like a pub on cup final day
We left the MSC Virtuosa this morning after a week visiting Lerwick, Shetland Isles and three places in the Fjords of Norway. It was very enjoyable. There were a few matters less than perfect (eg having to use tenders to visit Lerwick) but the ship sailed from Southampton so most passengers were English speaking and good manners. The service in dining rooms and cabin staff were very very good. Food was good, sometimes better than good. A beautiful ship, quite stunning, extremely smart and clean. Good entertainment in the theatre and live music elsewhere (sometimes too loud for us). Very good value and the fjords, with the great weather we had, just fabulous. We will book MSC again and again!
Update. Have been in communication with company and had we paid £100 to see a doctor, and had COVID been diagnosed, there is an isolation package and room service and free TV service. The negative COVID test threw us. It was definitely COVID so perhaps a doctor would have realised the test was faulty. Hindsight is a wonderful thing. Caught COVID on the Virtuosa. Company couldn't have cared less. Staff were all lovely, but ship was too big, too many people. Very poor company policy towards sickness. Patronising response to emailed complaint. We were left to cope on our own, probably spreading the virus when we had to go to buffet. Ibuprofen cost £15 on board. Entertainment was excellent but very much a party ship. Music far too loud. Not for us. We won't travel MSC ever again.
Familie Cruise was redelijk kwaliteit prijsverhouding. Eten , entertainment enz was redelijk , maar het schip is te vol , veel te vol. De oppervlakte van de algemene ruimtes in het algemeen , vooral lopende buffetten stonden totaal niet in verhouding met de aantal passagiers ( hij zat vol ) 6349 personen. Normaal gesproken had ik ook zeker niet voor deze maatschappij gekozen , maar omdat je met je kinderen en kleinkinderen reist ga je voor het algemene. Daarnaast bij thuis komst ( daar aan kan MSC ook weinig aan doen ??? ) kregen we één voor één Corona. Ik ben daarom uiterst benieuwd hoeveel mensen dit hebben opgelopen , wij kunnen absoluut niet de einigste zijn.
So much wrong! Just a taste of why we will never do MSC again. Queued and hour at least to check in. We normally come down to Southampton by coach. Normal procedure is that we get off the coach and check in and the coach driver delivers the luggage to the ship. Not this time. We had queued for about half an hour and then one of the port personnel tasked where our luggage was. We told her the driver was proceeding as normal and she told us “not on this ship, they don’t have porterage”. So we were sent back to our coach for our luggage. By the time we got on the ship we were hungry and thirsty. We went to the buffet and were told we could not have food or drink until after the safety procedure had been done. Why is the cabin number on the door card? Lose it and it is an open invitation for the finder to take everything from your cabin. Security issue. Use of App. – No instructions prominent anywhere about how to get on the ships (non-chargeable) wifi, unlike other cruise lines that have this information displayed clearly around the ship and l=there is notification in their cabins as to how to access the wifi just to use the app. Therefore, for us, no app. Having the drinks package we did not expect to be told by a waitress “if you don’t have the app you can’t have a drink”. We went to Guest Service (bit of a misnomer that) and fortunately saw Thomas who immediately produced a laminated menu. Thanks Thomas. We were told MSC are trying to cut down on paper usage. Could I suggest that instead of everything you do print is a money making exercise for you, you might consider your guests and what they would like. Accounts system poor. Very little easily accessible information. Overcrowded. The designers obviously used the biggest, bulkiest furniture they could find. Most of the venues could fit twice the amount of people in, however what good would that do? There is not the staff to cope. Restaurant – The first evening meal offered an Arctic salad as a starter. However, cutting into it the lettuce was black and mouldy. The Maitre de offered a replacement but, well no thanks. During our cruise we had uncooked chicken, bad mussels (two unopened, four empty shells and two eatable mussels) on one plate. Menus unimaginative. Vegetarian options extremely limited. One night someone came round offering Limoncello. As it was included in the drinks package we accepted. It was served in special glasses and the chap said we were free to take them with us a a memento. Except that we were then asked for £9 each for the glasses. Guess what we did. Tried the buffet for breakfast absolute chaos – cold porridge, inedible bread. Tried again at lunchtime, farmyard! cold burgers. The staff made excuses but much of the food was cold. So we went to the Minuetto. First couple of days service was really slow. Three quarters of an hour wait to get in, then half an hour wait for a cup of tea. Happily the service did improve in there, but still not as good as other lines. Only once in 10 days did we get what we ordered. Because we were not using the App we requested that a daily sheet be delivered to our cabin. It took three days for us finally to receive one and then only because we asked our cabin steward Elizaro. Guest service (misnomer) couldn’t manage to get it delivered! Only go on this ship if you want to queue for everything! The staff and good but the ship is so understaffed it’s laughable. Management is top heavy. They stand around in their jackets chatting and watching the staff struggle to keep up. A good manager would see the problems and would take action. The bar service is the practically non-existent. Again because there are so few staff. We were unable to book anything as we could not figure out how the public screens worked (and we weren’t the only ones!). However the shows in the theatre that we did see were not particularly good. Remember we are comparing this to other lines (not new cruisers, we have done about 34) The electrics failed a number of times, why? Bouquets to Thomas in Guest Services; James in Virtuosa Lounge; Omar in the English pub; Hakim and his wife in Blue Danube; Elizar cabin steward; Lulu in Minuetto breakfast and to the performers in the aerial show in the Carousel Lounge, it cost us an extra £15 each but my word was it worth it.
