MSC Cruises
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Worst experience I’ve ever had on a…
Worst experience I’ve ever had on a holiday. Ship was so overcrowded and completely understaffed. Queues everywhere, waiting times for lifts mainly about 5-10 minutes each time and we were like sardines in each lift when it arrived. The bars & restaurants were always packed with very limited seating space and about 60% of people having to stand in bars and wait for a seat at the buffets. Food was of carry out standards and tasteless. Same food served everyday. Dinner in the evening was seated with table service. Service there was great but food terrible. One night for example I chose duck for my main course, it was a duck leg I was served ,it was like a kids meal with one scoop of potatoes and two minute potato croquettes, no vegetables any night with meals. I couldn’t believe it and actually thought it was funny. (a case of either laugh or cry) We had full drinks package but it was a of money as our food was always ate by the time we were eventually served our drink . Ship staff we spoke to were were all from under privileged countries on an 8 month contract for 7 days a week working 12 hours per day. ( That is slave labour in my opinion) The staff were of superior quality despite their need to work so hard and so courteous and respectful. Our cruise was booked as a package but MSC obvious put no consideration for their passengers when arranging it. On last day of cruise we had to be out of our room at 8 AM. Pick up to airport @ 3 PM and flight home not until 11.30 PM therefore last day was a waste of a full day as it was so boring as there was so much sitting about and waiting. Restless and bored kids everywhere. We didn’t get home to our own house until 4.00 AM next morning which was almost 24 hours from being out of our room in Barcelona.. The driver of the bus who did our transfer to the airport left us at terminal 1 in Barcelona airport and told us that was where we were flying from. After a lot of walking about and making enquiries we discovered we were flying from terminal 2 which was a shuttle bus drive away. So much walking for anyone with mobility issues. I certainly regret not doing my research on Trust pilot before booking my cruise which could have saved me a lot of stress and inconvenience as my husband has mobility issues and our experience was really bad. Any one we spoke to on our way home at the airport were of the same opinion.