MSC Cruises has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Prima ervaring met Msc Virtuosa naar Spanje vertrokken 12 Juli tot 26 juli vanuit Southampton. Heel veel vermaak aan boord voor onze tieners. Prima personeel, het is druk maar niet te druk. Eten gewoon, maar voor ons goed genoeg. Geoliede machine ook wat betreft het van boord gaan in een stad, ik ben zeer positief, vorig jaar met Norwegian Viva was ook al zeer positief.
I was unable to travel due to illness and had purchased a drink package for my wife and myself. My wife changed cabins to go in with my daughter and grandson. My granddaughter and her friend went into our cabin. we were not allowed to change the drink package to my granddaughter and her friend. When I applied for a refund on my drink package I was told to claim the money back on the travel insurance. Also the company was told my daughter was allergic to eggs and nuts, but on the final day there was a huge selection of cakes but no egg free ones.
Hice un crucero en el msc grandiosa del 5 al 12 de junio, el barco es espectacular, pero pierde todo su glamour al meter a tantísima gente, el bufet parece Benidorm es un extres impresionante, el día de navegación es horroroso no hay amacas , los camareros del buffet no te dan descafeinado, te gritan como si fueras una oveja, a la hora de desembarcar en Ibiza nos quedamos en un pasillo afixiados más de media hora por poco no me da una lipotimia. Quieren seguir vendiendote el glamour con las noches de gala y demás, pero hay tanta gente Quevedo parece el metro, de glamour tiene poco. Me vendieron un pack de bebidas diciéndome me entraba la sin alcohol y resulta que no entraba, todo el crucero luchando por la sin alcohol los camareros me hablaban mal. En los jacuzzi tienes a los niños encima de ti. Conclusión cuando decidas hacer un crucero busca otra compañía msc está saturando sus barcos de gente parecemos piojos entre costuras.
I’m writing as a Diamond status guest, having just returned from a cruise on MSC World Europa (March 2–9, 2025, from Genoa). Unfortunately, this marks the second cruise in a row with unresolved issues — and broken promises from MSC. We purchased the Easy Plus Drink Package and a 3-restaurant dining package, but again faced missing items, bar exclusions not mentioned during booking, and unavailable drinks in key venues. This was identical to what we experienced on the same ship in February 2024 — and at that time, MSC responded by saying stock levels and communication would improve. Clearly, they have not. The lack of transparency is especially disappointing. For example, on MSC Euribia, the drink package was not accepted in the wine bar — something we only discovered onboard. On World Europa, the Elixir Bar was also excluded, even though this was not listed online before purchase. Staff simply referred us to “fine print” on the menu — which is of no help to passengers who booked from home, based on incomplete or misleading information. We expected better. When a guest is paying €54/day for a beverage package, it’s reasonable to expect the advertised items to be available, and for the inclusions/exclusions to be made clear up front. MSC offered us a €30 future cruise credit per cabin, but this feels like an empty gesture — especially since it’s not combinable with other offers, like our 10% loyalty code. It does not address the core issue: we paid for services that were not fully delivered, and our loyalty as returning guests has been met with generic replies and no meaningful resolution. After multiple disappointing experiences, we now feel compelled to warn other potential guests. We’ll be sharing this review in multiple languages across all platforms, so that others are fully informed before purchasing onboard packages. MSC needs to do better — especially for loyal guests. Johann Holzmann MSC Voyagers Club — Diamond Status
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Two words to describe this cruise, cattle market. There were too many passengers and not enough crew. If you like queing and aimlessly wandering around looking for somewhere to sit and then waiting 20 minutes for a drink,this is for you.
Revolting experience. Empty bottles broken glasses and plates of half eaten food EVERYWHERE. Huge gangs of hammered football lads and hens dominate 40-50 minutes wait in buffet queues. Just awfully depressing Babies in the pool, bare chested vaping / smoking / drinking blokes all sat on edge dangling feet in water. Screaming at the big screen footie match. Language n behaviour horrific
Dates: 23rd April - 4th may Ship: Virtuosa This is probably the worst cruise experience I have ever been on. I have never been disgusting at my experience more while on holiday. The bar staff had zero idea what they were making. This led to them making whatever they thought was correct when it came to drinks. Which meant it was highly dangerous to utilise my drinks package considering my allergies as they would just throw whatever they wanted into a mocktail with no care for the actual ingredients. That is if they could be bothered to make a drink at all. I was often told "we don't have that in stock" only to go back and hour later and get a different bar staff that would make the drink I had requested. Unfortunately I was consistently given unclean glasses and had to send these back almost every day. Especially at Lunch and dinner. The TV was broken for the majority of the cruise. To remedy this the staff sent a basket of pastries to a GLUTEN FREE room. And a bottle of champagne to a room with a NON ALCOHOLIC drinks package. It felt disrespectful and absolutely brain dead. My requests for the gluten free menus in advance was consistently denied and fobbed off backwards and forth on who's responsibility it was to the point I just gave up, and my poor travelling partner often went several days. Including the gala night without a single vegetarian starter to choose from. This is unacceptable. Among other things like long queues to eat, get back onto the ship and a ship that clearly cannot withstand the amount of guests it's trying to accommodate for. Not only that. When walking past members of staff to your outside cabin, it's never nice to hear them gossiping about how "this area is where the poor guests stay". Yes that is an actual quote YOUR STAFF used to another colleague. This was completely a terrible holiday and we collectively were so glad when it was time to go home. Something you should NEVER experience while actually away from home.
Went on our 3rd cruise on MSC Euribia. This was not the relaxing restful break that I was expecting. Our cabin 14115 was very noisy. Staff dragging furniture around every night at 1am and then again at 6am. Complained reception they said they will ask them to be quiet !!!! Nothing changed. The food in the MDR was overcooked and luke warm. We only ate their once. We had the 4 meal dining experience. 3 of the meals were lovely. but, unfortunately for me Hala Taco Cantina. 2nd course I found a hair in my salad ! they couldnt apologise enough. but, as dining experience was not offered a refund. just another meal there !!! I don't think so. We had a meal in the Masters of the Sea. the food was very tasty but as it had come from the depths of the kitchen and took over half an hour to come. it ws cold. The food in the buffet restaurant. was overcooked and lukewarm or cold. We lived on freshly cooked burgers and chips and salad and Gala pie !!! not the sort of food I was expecting on my cruise. We visitied Hamburg. Aparently all the shops are shut there on a Sunday. MSC say customers would rather stop there just to look around rather than a day at sea! The shuttle buses are an average of 14 euros each time. they differ slightly at different ports. MSC say they cannot make these any cheaper as this is what the pay !! MSC do not offer monetary refunds !!! they will offer you a very standard Gesture of good will £50 onboard cruise credit only. So if you want a mediocre cruise and poor food and nosy cabins and overpriced shuttle buses then book with MSC. This is my true experience on MSC and is based on my own experience.
Just spent 7 nights on MSC Euriba to Northern Europe which was good value. However, criticisms included… Food quality in main restaurant was poor at best. We were in a party of 8 and did not enjoy any meals served up. The ship was very noisy, difficult to find a quiet area to relax. Not sufficient seating in the bars & venues for the number of guests on board. Photographers bothering you every few steps. The best entertainment in the evenings was in the Carousel bar but it repeated every 3 days. New arrivals boarded at every stop (r stops on our 7 night cruise) and staff from all areas of the ship attend the safety program to guide passengers to their safety exits. During this time most bars were unable to serve customers. Normally cruise with Cunard, more expensive but a vast difference in quality.
Whenever I take a ride to my memory lane and go back the the experience I had with MSC Euribia and the tour around the northern seas, immediately I feel better and makes me want to repeat that kind of vacation. Maybe next time I will go for a longer cruise. I checked their website they have some nice deals such as the Caribbean one. Anyway, I recommend the Northern Europe cruise. The scenery over there is amazing and I think the best way to explore that part of the world is by ship. As for the ship, Euribia was fantastic. Modern and huge 😀 The staff was pleasant and friendly 👍
I have allocated by MSc Armonia an Obstructed ocean view cabin to Mediterranean countries from 24/11/23 to 02/12/23. There was a huge boat (not a life boat, more like a boat which MSc uses to transfer guests from port to the cruise) next to the window blocking the window. Therefore there wasn’t a any view of the ocean from the cabin. I have raised the issue with Lawrence Ford( customer service supervisor ) . I have sent several emails to customer service but Laurence Ford claimed “ It is a obstructed ocean view cabin” though view was totally blocked.” Laurence Ford asked me to send photo but my point is that cabin should be investigated so no other guest’ s holiday will not be ruined as mine did. MSc also took seven hours to separate double bed to tween bed. If there was “0 “ rate that’s what I will give MSc .
Entgegen den vielen schlechten Bewertungen hatten wir eine super Erfahrung mit MSC, Natürlich benötigte das Boarding von mehr als 6000 Passagieren eine gewisse zeit, es war aber gut Organsiert und völlig in Ordnung. Das essen war manchmal gut und manchmal ganz OK. Es ist nun mal kein Sterne Restaurant, das essen ist bei Premium Redereien wie Gunnar auch nicht wesentlich besser. Ocean Cay war traumhaft schön und auch super organisiert. Preis Leistung ist super. Wir vereisen sicher wieder mit MSC.
