Review summary

MSC Cruises UK & Ireland receives consistently positive reviews. Customers particularly appreciate service and great value, though some mention concerns about poor quality and expensive.

Based on reviews, created with AI

See what reviewers are saying

J
Great week with great destinations

Great week with great destinations, drinks packages and entertainment

M
Great holiday

Don’t believe the reviews about the grub

Wonderful cruise with superb staff.

Wonderful cruise with superb staff.

Doing all the right things except need…

Doing all the right things except need more cleaning in cabins and not cold food in the buffet

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

1,000 total • Write a review

Showing 931 - 940 of 996 reviews
NB
1 out of 5 stars

Won’t be using MSC again

Poor buffet like being in a school canteen extremely busy and very loud. Food quality just isn’t the same as other cruise companies. Unhelpful staff no one goes out of there way to help, If you drink Fanta or Aperol spritz forget it, they run out everyday even after purchasing the deluxe drinks package.

Date of experience: June 29, 2025

K
5 out of 5 stars

Norwegian cruise

We had a wonderful time, great variety of destinations, everything so well organised and made it easy. Our cabin was so clean and your staff are fantastic!

Date of experience: June 29, 2025

M

MEL

US

5 out of 5 stars

Something for Everyone

Eight of us (four couples) travelled together at the end of June 2025 to Lerwick, Ålesund, Flåm and Zeebrugge/Bruge. We ranged in age from 56 to 80, and the cruise catered for us a group and individually.

Date of experience: June 29, 2025

ML
3 out of 5 stars

3rd cruise with MSC but unfortunately…

3rd cruise with MSC but unfortunately not our best. Standard of food not great in MDR this time.

Date of experience: June 29, 2025

MN
2 out of 5 stars

This company could improve by not ripping clients off…

This company could improve by not adding extras on you bill, that other provide free of charge. eg an interim account from reception cost £2.00 The trips attract extortionate, eg £11 for a bus to take you a short drive to a railway station ( Zeebruger ).

Date of experience: June 29, 2025

I
5 out of 5 stars

Cruise

This was our first experience with the MSC cruise line and we were very impressed by every aspect of our cruise.

Date of experience: June 29, 2025

CB
5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff, great atmosphere, good shore trips.

Date of experience: June 29, 2025

KZ
4 out of 5 stars

It was almost great

It was almost great , good cabin , food , bars entertainment all good , but the location of the cabin was not acceptable, don’t choose this cabin 8259 , view of staff smoking , smell of smoke , doors slamming all night, unless you don’t mind and your a smoker ?

Date of experience: June 29, 2025

CW
5 out of 5 stars

Great value, great food and quality service

Our recent cruise on Virtuosa was absolutely amazing. Main dining room has upped there game regarding food quality and choice. Big busy ship but always places to get away, friendly service and great value.

Date of experience: June 29, 2025

JP
5 out of 5 stars

A great relaxing holidayWe wanted a relaxing holiday and that…

We wanted a relaxing holiday and that was exactly what we had, the staff were all great and the ship was lovely and easy to find your way around

Date of experience: June 29, 2025

Previous1•••939495•••100Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.