Moonraker Motorcycles is a reputable motorcycle dealer located at 125-129 Oak Street, Norwich, UK, serving the East Anglia region since 1985. The company specializes in offering a wide selection of new and used motorcycles, proudly representing brands such as Royal Enfield, Voge, SYM, Lambretta, Benelli, QJ MOTOR, and Keeway / BENDA. With a diverse inventory, Moonraker caters to motorcycle enthusiasts and commuters alike, providing options for various riding preferences and budgets. In addition to motorcycle sales, Moonraker Motorcycles offers a comprehensive range of services, including MOTs, servicing, and repairs, performed by expert technicians familiar with the brands they carry. The shop also stocks safety gear, helmets, clothing, parts, and accessories, ensuring that customers have access to all necessary products for their riding experience. Whether customers are looking to purchase their first motorcycle or seeking maintenance for their existing bikes, Moonraker Motorcycles is committed to meeting the needs of the local motorcycling community.
Moonraker Motorcycles receives high praise for its exceptional customer service and knowledgeable staff, particularly highlighting Paul and Robbie for their helpfulness and communication. Many reviewers express satisfaction with their bike purchases, especially Royal Enfield models, noting a seamless buying experience and excellent after-sales support.
However, a couple of customers report negative experiences, citing issues with responsiveness after the sale, feeling ignored despite wanting to spend significant amounts on bikes. These mixed sentiments suggest that while the dealership excels in customer interactions during the purchase process, there may be room for improvement in post-sale support. Overall, the majority of feedback reflects a positive sentiment towards Moonraker Motorcycles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 17 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 2 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 17 most recent reviews.
“I can honestly say this was one of the best customer service experiences I've ever had—truly exceptional from start t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 17 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 1,000 |
Bottom line: moonraker-motorcycles.com is #1 of 5 on overall rating in this group.
17 reviews of moonraker-motorcycles.com. Filter by what matters to you.
All wanted was to spend £7000 with them. I chased by phone and also by email. No response. I have been Ghosted. Someone grow a pair and take responsibility for this conduct. Appalling behaviour. I will not be purchasing a bike from this company.
They are great when selling you bike but as soon as you have bought the bike, they don’t want to know or help. I’ve found the boss very unprofessional, rude & unhelpful. He needs to learn some good customer service skills. Can never fit anyone in for bikes to be fixed, so pointless having them as a contact. Really unsatisfactory & disappointing experience, I won’t be returning & warning anyone that asks me to be honest.
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Moonraker Motorcycles is a reputable motorcycle dealer located at 125-129 Oak Street, Norwich, UK, serving the East Anglia region since 1985. The company specializes in offering a wide selection of new and used motorcycles, proudly representing brands such as Royal Enfield, Voge, SYM, Lambretta, Benelli, QJ MOTOR, and Keeway / BENDA. With a diverse inventory, Moonraker caters to motorcycle enthusiasts and commuters alike, providing options for various riding preferences and budgets. In addition to motorcycle sales, Moonraker Motorcycles offers a comprehensive range of services, including MOTs, servicing, and repairs, performed by expert technicians familiar with the brands they carry. The shop also stocks safety gear, helmets, clothing, parts, and accessories, ensuring that customers have access to all necessary products for their riding experience. Whether customers are looking to purchase their first motorcycle or seeking maintenance for their existing bikes, Moonraker Motorcycles is committed to meeting the needs of the local motorcycling community.
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