Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
No description available yet.
Website
www.monarchwater.co.uk412 total • Write a review
Richard from Monarch quickly and effectively resolved the error message of our Water-softener. He also provided explanations of what happened. Great service. Thank you
Date of experience: June 6, 2025
Great service .very professional. I was informed about everything Dave done. Very pleasing
Date of experience: June 6, 2025
Great service , Richard text expected arrival time the day before , arrived when indicated, diagnosed issue quickly and all fixed in an hour , very efficient and polite I will definitely recommend
Date of experience: June 5, 2025
Dave W was sent by Monarch Water to repair my water softener.He was absolutely amazing .He was very professional and very thorough with both his workmanship and attitude to the job in hand. He explained everything to me as he went along and made my dead machine come alive again. He was very tidy, polite and dedicated to do a perfect repair. He is a credit to his company . Well done Dave and thank you Mr M.Stone
Date of experience: June 4, 2025
Monarch's engineer Richard Lawrence attended our house to service our MIDI HE unit. He was on time and provided great comms ahead of schedule. He was very thorough in his service and provided me the old parts as proof of service. He was also very knowledgeable and happy to impart guidance on how to best maintain and monitor my unit. A very polite, friendly and professional individual. I am very happy with the service provided.
Date of experience: June 3, 2025
Dave explained all the options & costs. Tested our water before & after a new softener fitted. Tidied everything up & explained options on disposal etc. Thank-you. Highly recommended. Pity his company, Monarch, no longer provide the great seven year warranty without paying for 4 service visits (4x150=£600)
Date of experience: June 3, 2025
Very polite and professional. Took time to explain and advise on future operation. On time and tidy. No faults and recommended
Date of experience: June 3, 2025
Dave was courteous, efficient and informative. I have no hesitation in recommending Monarch if all your operatives are of equal quality.
Date of experience: June 3, 2025
Not sure they are made for the real world. I have had a midi softener for 6 years now, 2 years after I had had it it turned out that the resin bed was faulty (after multiple engineer visits to fix it ,and then blaming my header tank stop valve) so they kindly changed it. Then in Sept'24 the softener was overfilling and running to waste. Booked an engineer in at £150, who came 3 weeks later. Changed the motor ( under warranty). I pointed out that the bypass was dripping. He fiddled with it a few times and said it was fine. Fast forward to a few days ago when I noticed water dripping from the bypass. So I pushed it into service and bypass but it continued to drip. So I ring up Monarch. Bypass not covered by 7 year parts warranty only 12 months!. New one around £90. If I want engineer to install it another £150. In the mean time have to get emergency plumber to bypass the system so we can have water in the house . Cost £150 So in six year period this would cost nearly £550. Really! So should i just just chuck this chunk and get a new one?. So when you take into account the cost of unit and cost to date you're looking at over £1200. I'm sure the convenience of soft water etc just doesn't seem financially worth it. So Monarch is this the real cost of your water softeners or am I just unlucky?
Date of experience: June 1, 2025
