Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
No description available yet.
Website
www.monarchwater.co.uk412 total • Write a review
Richard is a very pleasant guy who is a great advert for your company. He arrived slightly before the time of his appointment. He explained what he was about to do to examine our softener, and what the results of his findings could be. He then explained our options and the pluses and risks involved. We agreed that a new softener was required. He installed it, and offered to take our old one away, but I said that I would dispose of it. He carried it from our loft to our garage and packaged it neatly into the packaging from the new unit. It was not until he left that I realised how heavy the unit was, but he carried and installed the new one into the loft and removed the old one down from the loft into the garage. A first class young man
Date of experience: June 17, 2025
Richard did a great job diagnosing the problem with our water softener. He is very knowledgeable, courteous and friendly as well as being very customer focused. He really owned the job and sorted it. Highly recommended.
Date of experience: June 14, 2025
Brilliant service by Dave. Fitted new water softener explained everything in detail and disposed of the old one Would have given 5stars but had to wait about a month for an appointment.
Date of experience: June 13, 2025
Richard arrived on time ,fully checked the equipment and offered us test samples of the water, which was really good. He explained the procedure for not over filling with salt . He serviced the unit and left the site clean and tidy. He had a very pleasant attitude and we were impressed with his service and knowledge .
Date of experience: June 13, 2025
Richard Lawrence attended site. He was incredibly patient and helpful. He was willing to answer any questions and everything is working great since he left.
Date of experience: June 12, 2025
Title says most of it. Richard was on time passed on useful information and, of course fixed the problem!
Date of experience: June 11, 2025
Dave replaced our old water softener system. He was very honest, informative and discussed all options. He cleaned and packed the old system and left the place spotless clean afterwards. Very pleased with the service and highly recommended
Date of experience: June 11, 2025
Precise and efficient service from the engineer Richard Lawrence.
Date of experience: June 11, 2025
Richard recently visited to carry out a service & repair. His professional manner & excellent knowledge of the product made for an extremely straightforward & efficient visit resulting in the return to health of our water softener. He is a credit to his organisation.
Date of experience: June 9, 2025
