Monarch Water
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Not sure they are made for the real world
Not sure they are made for the real world. I have had a midi softener for 6 years now, 2 years after I had had it it turned out that the resin bed was faulty (after multiple engineer visits to fix it ,and then blaming my header tank stop valve) so they kindly changed it. Then in Sept'24 the softener was overfilling and running to waste. Booked an engineer in at £150, who came 3 weeks later. Changed the motor ( under warranty). I pointed out that the bypass was dripping. He fiddled with it a few times and said it was fine. Fast forward to a few days ago when I noticed water dripping from the bypass. So I pushed it into service and bypass but it continued to drip. So I ring up Monarch. Bypass not covered by 7 year parts warranty only 12 months!. New one around £90. If I want engineer to install it another £150. In the mean time have to get emergency plumber to bypass the system so we can have water in the house . Cost £150 So in six year period this would cost nearly £550. Really! So should i just just chuck this chunk and get a new one?. So when you take into account the cost of unit and cost to date you're looking at over £1200. I'm sure the convenience of soft water etc just doesn't seem financially worth it. So Monarch is this the real cost of your water softeners or am I just unlucky?