Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Very happy to endorse all the previous positive comments about Dave W. Arrived on time and resolved our problem within minutes. Then carried out detailed check of our unit, explaining everything carefully as he went along. Clearly extremely knowledgeable about water softening in general and Monarch products in particular. Excellent service. Thank you!
Date of experience: June 21, 2025
Richard Lawrence phoned the afternoon prior to the visit and was extremely helpful in arranging an early first visit. He arrived on time was polite,knowledgeable and a clean and tidy worker. He located the problem advised on the options and supplied and fitted a new water softener. He fully explained how it worked and how to adjust the settings. He boxed up and tidied away the old water softener. Was very impressed with his knowledge and his customer service. A credit to the company. Thank you.
Date of experience: June 20, 2025
Dave W was an excellent engineer. He explained everything he was doing and knew everything about water softeners. He was also a very nice guy. He left our water softener in tip top condition. Thank you once again.
Date of experience: June 20, 2025
US
Our Monarch water softener stopped working regularly as it had been. The first engineer was useless but Dave W was on time, explained possible reasons and rectified the issue (fingers crossed the solution lasts!). A great guy with attention to detail, honest, knowledgeable and the patience to explain.
Date of experience: June 18, 2025
Good coms prior to appointment. Had everything needed to fix any problems so no need to wait for parts.
Date of experience: June 18, 2025
Richard was brilliant . On time ,clean and did a brilliant job. Also he's a nice approachable man with a true knowledge of his brief. Fully recommend him.
Date of experience: June 18, 2025
Dave quickly solved the problem with my water softener which I had feared needed replacing. He clearly knows these machines inside out. He contacted me the day before to confirm timing and shortly before arriving - very helpful.
Date of experience: June 18, 2025
Richard gave us a 2 hour window the day before and turned up just before the stated time. He was very knowledgable on the water softener, he showed me how to bypass it should I have any issues again in the future. He fixed the leak and completed a full service showing me what he had done. He also tidied up really well after the job and was very pleasant the entire time. I would definitely recommend Richard and would be more than happy to use him again.
Date of experience: June 18, 2025
US
The engineer, Dave W, was so helpful and explained exactly what he was doing. I thought he was very thorough and knew water softeners inside out, as well as being a really nice guy. I was left feeling that my machine had received an excellent service. My initial call to the company to arrange the service visit, by contrast, was not handled in a friendly way. The lady was abrupt and left me with the feeling I was a nuisance! Luckily Dave made up for that poor impression when he visited. Thanks Dave.
Date of experience: June 17, 2025
