Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Great product and warranty, had one issue during the year but was solved without question very quickly
Date of experience: February 4, 2023
I've installed Monarch Midi softeners in my last 3 homes and they seem to be made well and do what they're supposed to do without any issue and are trouble free. Highly recommend.
Date of experience: February 3, 2023
New softener purchased to replace existing softener. Picked up from local supplier and fitted by me. Fitting Instructions were clear and easy to follow and connections using my existing system was very simple. The only additional work I needed to undertake was the fitting of a pressure regulator. The device is very well made and very competitively priced. I have no hesitation in recommending this device.
Date of experience: February 3, 2023
Very pleased and straightforward installation and instructions. Now luxuriating in soft water. Plus a British made product so that made us very proud.
Date of experience: February 3, 2023
Had a Monarch midi installed a few months now and the results are great. Having just brought a new build we felt we wanted to get one and it was well worth it, no more scale. Great advise also from the local rep in my area Paul Judge.
Date of experience: February 3, 2023
It does exactly what it says on the tin
Date of experience: February 3, 2023
Monarch have a fantastic product and excellent customer service. Paul from Monarch had to visit my home to diagnose a small issue which he quickly repaired. It was a pleasure to have him sort and I wish there were more companies and staff like Monarch.
Date of experience: January 26, 2023
Purchased my softener a few months ago and I’m so happy with it. Me and my family are already noticing huge benefits from having one.
Date of experience: November 20, 2022
US
Well. I installed this machine in a cupboard next to the sink as it was the perfect place It is a fantastic piece of kit. It softens the water to everything bar the kitchen cold tap and my fridge. My boiler is now getting soft water as are my bathroom, shower room and washing machine. The difference is phenomenal Installed a week ago and used Viakal (other products available) on shower glass and all taps etc. Not a mark has come back. When showering you use less shower gel/shampoo and get more lather. Also, I am now getting foam from the tablets in the washing machine. Overall this is a fab bit of kit Monarch MIDI HE
Date of experience: October 12, 2022
This is just a follow up after my review on the 30th of Sept.. I received an immediate call from Monarch right after my online review. There was an assurance to sort out the machine on the appointment date, otherwise sooner if someone will cancel their appointment. As from the instruction, we currently switched to “bypass” whilst waiting & off machine for now. I will post again another review after the engineer’s next work. A 3 star review for now as it was more of a talk rather than a rectification of the main problem.
Date of experience: October 2, 2022
