Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
The engineer turned up on time and was in contact before the appointment with the ETA and fixed the problem within 30 minutes. He was very personable and knew exactly what was the item that needed rplacing.
Date of experience: February 25, 2023
Good communication Decent warranty Polite staff
Date of experience: February 25, 2023
What a great company to deal with. Great products and subsequent great service, in time and professional
Date of experience: February 25, 2023
The water softener installed in my house is a great piece of kit. Neat enough to fit in a small unit but very effective. Really pleased
Date of experience: February 25, 2023
The service engineer was on time and very helpful. He resolved the problem and showed me what to do if it happened again. The issue was simple to fix. He tidied up and left punctually.
Date of experience: February 24, 2023
Some one you can trust and is competent
Date of experience: February 24, 2023
Having had several water softeners before I can say with confidence that the two Monarch water softeners I have perform by far the best. I have the Master HE and the MIDI HE operating different water systems in the house
Date of experience: February 4, 2023
