Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
JAMES DID A GREAT JOB CHANGING THE MACHINES OVER AND TESTING NOW THAT WE HAVE HAD THE NEW SOFTENER FOR A FEW MONTHS THE OLD MACHINE WAS ALOT BETTER REASON BEING THE ALARM GOES OFF EVEN IF SLIGHTLY LOW ON SALT THEN YOU HAVE TO RESET TO STOP THE ALARM EVEN WHEN TOPPED UP WITH SALT.
Date of experience: September 21, 2022
Our plumber recommended your Ultra SE softener and i have to say i was sceptical at first - the initial outlay seems quite high but i have to say that we are DELIGHTED with the end result - the water in the shower feels so much better and we’ve already noticed that it’s easier to lean the bathroom and kitchen sinks as there is way less limescale. I’d recommend this product to anyone!
Date of experience: August 15, 2022
Many thanks for fixing the problem with our softener. Engineer sorted the problem quickly. Many thanjs
Date of experience: August 12, 2022
US
As I was refilling my softener's salt for about the 72th time (I have a monthly reminder), it occurred to me that it worked without problems for 6 years already, and that I ought to put in a good review. So here it is. Very happy with my Monarch Midi softener. It consumes exactly what the technical specs had predicted - making it reasonably priced to buy and to use. I contacted the customer service before buying to ask for some technical details, and the answer was nice and accurate.
Date of experience: July 2, 2022
The water softener works extremely well, and we are very happy with its installation and ongoing operation so far!
Date of experience: June 16, 2022
Very efficient with clear feedback given
Date of experience: June 14, 2022
