Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
I had our water softener serviced today. The engineer Richard arrived very promptly and was very polite. There was a leaking valve that was replaced along with 3 other parts that were required. The cost was fixed at booking. I am very happy with the service, it was very competitive too. Richard left the premises very clean and tidy. Thoroughly recommend.
Date of experience: November 20, 2024
Dave W arrived and immediately set to work. Fantastic diagnosis and wonderfully helpful attitude. Explained everything he was doing, clearly and concisely. He is phenomenally knowledgeable and hard working. A real asset to the company.
Date of experience: November 19, 2024
US
My Monarch Midi water softener is holding lots of water where you put the salt. Monarch can't get an engineer to me before 4-6 weeks due to sickness and leave. I have had to bypass the machine meantime, which is not ideal. I have 7 years warranty on the parts so I'm more in less tied in to their engineer should the machine need parts. They have also asked for payment for the call out up front which is worrying as I have not been asked to do that with any other Water Softener company. Should they go out of business, how do I get my payment back? I'm a little unhappy with Monarch so far.. I now have an engineer booked (yet again) to see problem water softener 10th March 2025 . I am not impressed with this company so far...
Date of experience: November 13, 2024
Richard was on time, efficient and knowledgable, completed the job with no fuss. Super professional!!
Date of experience: November 12, 2024
US
Richard Lawrence visited us today. We are delighted with his visit. He is a very knowledgeable person with a very pleasing personality. He took time explaining how to avoid future problems and went extra lengths to install pipes which is not expected as a part of the servicing that we booked. He gave a demo of how to use the unit efficiently. We are extremely happy with Richard and with Monarch. Thanks a lot Richard.
Date of experience: November 11, 2024
