Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Richard arrived half an hour early which was appreciated as I run a busy building service. I found Richard to be polite, very knowledgeable and eager to please. He resolved my problems and I have to say he is one of the nicest tradesmen I have come across recently. Well done to Monarch Water for putting together a dedicated team of professionals. Thanks again Richard.
Date of experience: November 5, 2024
Richard took his time and resolved my water softener problem. Now running properly.
Date of experience: November 5, 2024
Richard Lawrence visited and he did put smile on my face. Very professional corrected all defects coursed by the plumber who did the installation.
Date of experience: November 5, 2024
Excellent work. Richard is polite, courteous & friendly. Fixed the problem without fuss. Tidied up afterwards. 5 star service.
Date of experience: November 2, 2024
Gave me a time slot, then let me know he was running a bit late. Very friendly person, explained everything clearly, was quick, cleaned up after,
Date of experience: November 1, 2024
After our water softener developed a fault, Richard Lawrence came to repair it. Richard explained what he was going to do and when he found the fault he made sure we knew what our options were. Once we had decided, he carried out the repair efficiently. Richard is professional and friendly and a credit to Monarch. Thank you Richard.
Date of experience: October 31, 2024
The service we have received from Monarch from beginning to end has been excellent. From the first person who took my call and logged the fault (Debbie), to the engineer who attended and resolved the problem. Richard was helpful and thorough, explaining each step. He also provided us with useful information on maintaining our softener going forward. We would highly recommend Monarch.
Date of experience: October 30, 2024
Richard Lawrence came to repair our water softener, he was very professional and completed repair
Date of experience: October 25, 2024
US
Richard Lawrence serviced our water softener for the first time. He was professional, knowledgeable & friendly. The quality of his work was excellent, he answered all our questions & provided some great advice. I would 100% recommend Richard
Date of experience: October 25, 2024
Richard came to service our monarch water softener for the first time. We were extremely impressed with his service. Richard rang to enquire whether him arriving early would be problematic, which it wasnt. On arriving promptly he carried out an efficient service ending by giving us a very clear informative breakdown of the work he carried out and provided us with advice on how best to care for our product going foward. Richard was extremely professional and friendly, we would not hesitate in recommending monarch to service wster softener in the future.
Date of experience: October 24, 2024
