Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
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Had an issue with my water softener and called the company who arranged a visit from an engineer. Only cost was engineer labour. Was visited by Richard Lawrence who was in and out in an hour. He diagnosed the issue, changed the parts that were defective and got everything up and running again. My fault for not having the unit serviced. He finished up by cleaning up and arranging for a service in 2 years. Very satisfied with Monarch and especially the engineer, Richard Lawrence. Highly recommended.
Date of experience: April 4, 2025
The engine, Richard was great. The prices for repair or replacement though are very high.
Date of experience: April 3, 2025
Richard from Monarch attended a non functioning water softener at my home yesterday. His communication about the appointment was excellent and he responded to my messages well. Work was excellent and the softener is as good as new now. Many thanks for a job well done. Sharon
Date of experience: April 3, 2025
Richard, our engineer, was on time, well prepared and got the system back up and running without a fuss. Much appreciated.
Date of experience: April 1, 2025
Richard the engineer from Monarch water softener was superb, he was very respectful and friendly. His product knowledge was very good and he explained the fault and resolved the issue. Richard also ran a test for the hardness of the water and set the level correctly. Awesome service. Thank you Richard.
Date of experience: April 1, 2025
Had a replacement water softener fitted by Monarchs engineer Richard , who was very friendly and polite.
Date of experience: April 1, 2025
