Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Dave was in perfect time, very competent and professional! Amazing service, Thank you.
Date of experience: March 31, 2025
US
Impressed with the excellent service received from Monarch. Ian quickly identified the fault with our softener, explained the problem and the probable cause. He was efficient and very methodical in fixing the problem, and then making sure everything was checked, cleaned and fully working as it should be. Excellent service!
Date of experience: March 31, 2025
US
I contacted Monarch for routine maintenance of the machine. Right from Maria who was very efficient on the phone and booking the job in through to Richard, the engineer - very professional. Richard was on time, neat, explained what he did and offered advice on looking after the softner.
Date of experience: March 27, 2025
Great service from Dave and the team at Monarch. Kept updated on arrival times. Dave quickly identified the issue, explained the problem and resolved.
Date of experience: March 26, 2025
Absolutely delighted with the service I received I can highly recommend Monarch and Richard Lawrence the engineer who visited. I wouldn’t be without my Water Softener.
Date of experience: March 25, 2025
I don’t often leave reviews but felt I needed too this time as Richard and the Monarch team have been exemplary. From the initial call to book in the call out when my softener stopped working through to Richard being onsite and taking the time to talk me through what was wrong, the cause and what he fixed it has been top quality service.
Date of experience: March 25, 2025
US
Really impressed with the service received by Richard Lawrence yesterday. After recently moving into a new house, I found my water softener was not working - Richard came to take a look, explained everything and fitted a replacement for me without needing to return.
Date of experience: March 21, 2025
