Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Richard visited today lovely gentleman solved my issue and left the area very clean .
Date of experience: April 9, 2025
Richard was knowledgeable about not only our water softener issue but was very helpful in diagnosing some of the wider issues that were affecting it. He was thorough, knew his stuff and a real pleasure to deal with. All in all a very positive experience.
Date of experience: April 8, 2025
Dave W was very thorough and took a lot of trouble to service our water softener, it’s now working so much better. He was excellent
Date of experience: April 7, 2025
Monarch organised an engineer visit to replace the resin in my water softener within a few days of my contacting them. The engineer arrived on time, was efficient and courteous.
Date of experience: April 7, 2025
Excellent service would highly recommend
Date of experience: April 7, 2025
Very prompt service Dave was very thorough and helpful. Very happy
Date of experience: April 4, 2025
