Monarch Dental is a health and medical service provider specializing in comprehensive dental care for patients of all ages. With a focus on accessibility and affordability, the company offers a wide range of dental services, including routine cleanings, emergency care, orthodontics, cosmetic treatments, and restorative procedures. Patients can conveniently book appointments online at various locations, ensuring that quality dental care is readily available to families across the community. The company caters to diverse dental needs, from general dentistry to specialized services such as dental implants, teeth whitening, and braces. Monarch Dental aims to provide a welcoming environment where individuals can receive the necessary dental treatments to maintain their oral health. By prioritizing patient care and offering flexible appointment options, Monarch Dental strives to enhance the overall well-being of its customers through effective dental solutions.
Monarch Dental receives a mix of praise and criticism from its customers. Many reviewers commend the knowledgeable staff and quality dental services, highlighting positive experiences with specific professionals like Dr.
Daniel Sorokolit and Brittany Irons. Consumers appreciate the promptness in scheduling appointments, with some noting same-day service for urgent issues. However, significant complaints arise regarding billing errors, unprofessional behavior, and inadequate care. Several individuals report feeling neglected during painful situations, and others express frustration over unnecessary treatments and high costs. Issues with appointment cancellations and poor communication further contribute to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 410 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 410 most recent reviews.
“Great service friendly and funny too”
“If you ever get sent to collections from this company, which it looks like has happened multiple times to other peopl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Dental Services.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.0 out of 5 (poor) | 3.9 out of 5 (good) | — | 410 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Monarch Dental is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 2.0).
410 reviews of Monarch Dental. Filter by what matters to you.
I didn't get a cleaning; it's a waste of time for a new patient with healthly teeth. I had to make another appointment for another day. Don't understand why a cleaning isn't included at your first visit. In the pass, at every bi-annual visit I had a cleaning. Not happy!
Had extreme tooth pain Friday night and Saturday. Web site says emergency appointments always available. This is not true. Ashley explained that means they can squeeze people in between other appointments, but their office has to be open. No one, she said, comes in on a Saturday, even if the patient is in extreme pain. Appointment made for Monday and plans to suffer through with pain pills and ice until then. Monday came. X-Rays taken of affected area. Dentist came in, put cold gel on a few teeth before declaring I needed a root canal and a crown. I had figured that part out. Dentist said to continue pain pills until the root canal specialist was available in two weeks. And with that, he walked out of the room. What? Nothing done to alleviate the pain. He didn't care how miserable I was and had been for days. Nor did he care about how difficult it was to get out of work to see him. This was my first (and last) visit to Monarch. Literally 35+ employees standing around talking. Not all were dentists, obviously, but the one who froze my teeth claimed to be one. If anything, he made the pain worse. Not one of these people were willing to do anything to reduce my suffering. I expected a little caring and compassion. Nope. Still in pain, Looking for new dentist.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
No smile this time and I don’t believe I’ll be back. I think maybe your office is over-booking patients. I felt like the dentist was rushing back and forth between patients. At times I was left in the chair for 20-30 minutes at a time while the dentist was moving from room to room. When my procedure was over he was out the door. I expressed concern to his assistant that the back of my tooth had a rough edge. I didn’t understand why the patching/filling couldn’t have been brought out even with the rest of my teeth. After another 20 minutes the dentist was back and seemed irritated with my concern and said in order to fix it he would have to rebuild the bridge. And earlier he had cut my lip while standing over me pressing down trying to get dental floss between my teeth. I felt like I was in a chop shop. -John Lomax
If I could give a negative star, I would. The only reason I even gave 1 star is because the front office personnel was nice. WORST dental ecperience ever. Will be reporting them to my insurance company. Told them at least 6 times I wanted a simple cleaning. They said I had to have x-rays & gums checked so Dr. Joy( no joy for me )could decide what type cleaning I needed. She said I needed a deep cleaning & 2 caps on teeth with prior fillings, both of which would have to be pre approved. I again stated I just wanted simple cleaning. I was told they would not do thst becsuse Dr Joy said I needed the other & hygenist could lose her license if she did anything different. I left angry & still wanting my teeth cleaned. AVOID Monarch Dental on 544 in Murphy. What they are doing is very unethical! P. Patton
Doctor was great. Other staff made me feel unwelcome and stupid. Would not listen to whst i told them either. Was disrespectful and condessending. I am looking for another provider because of that.
Worst experience ever, very rude staff!!!!
Worst experience at the dentist ever.
I waited over 1 hour to be seen! When I finally get called to the back they are discussing a patient who was "worked in" because he showed up 2 weeks before his scheduled appointment! Is this why I was seen an hour after my scheduled appointment???
I love the office! Horrible place to work! Company promotes people that do not know what they are doing and are not qualified. Those people treat others like they are all "less than" they are. Money is more important than patient care to the company. It does a huge disservice to the amazing dentists that they have working there.
i was 1 time patient and i was promised many good things becouse i did not have dental insurance but that was abig misrepresent becouse itwas wery extremely expensive so i did not return there any more i think tey are dishonest people at least thats the impresion they left for me
To pay $2000.00 is one thing for a full set of dentures. BUT, to have the dentist tell me that when you get old it is harder to fit dentures. WELL, the dentures I had - before the ones I received at Monarch and all the ones for thirty years never gave me a problem!!! SO, the dentist was just brushing me off as they most likey may have had to do a new bottom denture. I just make them work and dentist tells me that from my old dentures to these new ones that my AGE is the reason for the poor fit? WOW, I must grow old fast.
Had a very bad experience the last time i went. The two ladies there made me feel very uncomfortable because i was not aware of the price i was going to be paying out of pocket. I was upset because no one had previously warned me or discussed the prices before scheduling a day off of work and showing up to my appointment and getting no treatment done that day. It was my fault i wasnt aware of what i was going to pay out of pocket, but it seemed since i was confused gave them the oppurtunity to not care if i was going to get work done or not so i decided to just leave.
1st visit and was told I did not qualify for a basic cleaning, instead they wanted to do a deep cleaning and wanted 500.00 dollars which my insurance would not cover.
Billed for 2 perio cleanings I didn't know I was getting and then had to pay for them on top of paying for dental insurance . Amber in the office said they didn't gave any control over how the hygienist coded the cleaning and I would have to pay. I told them the 1st visit to their office that if the procedure was not covered by my insurance then I would need to know the charges before the procedure. I was not told anything. Now I had to pay. Not happy with Monarch Dental Mesquite.
I went in to get my teeth cleaned. You had me come back two different times so see other doctors and I never got my cleaning done.
Monarch Dental is a health and medical service provider specializing in comprehensive dental care for patients of all ages. With a focus on accessibility and affordability, the company offers a wide range of dental services, including routine cleanings, emergency care, orthodontics, cosmetic treatments, and restorative procedures. Patients can conveniently book appointments online at various locations, ensuring that quality dental care is readily available to families across the community. The company caters to diverse dental needs, from general dentistry to specialized services such as dental implants, teeth whitening, and braces. Monarch Dental aims to provide a welcoming environment where individuals can receive the necessary dental treatments to maintain their oral health. By prioritizing patient care and offering flexible appointment options, Monarch Dental strives to enhance the overall well-being of its customers through effective dental solutions.
This profile hasn't been claimed by the business owner.
