Mint Mobile has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
The phone plan for Mint has been great. But then i decided to buy a new phone with them. How dare I do that! Worst company ever. The phone never even made it to me and i was charged $500. I never got the phone and they refused any support at all. Confirmed delivered by Fedex to H.H.H. THAT IS NOT MY NAME. it was clearly stolen. I purchased insurance but i never even got the phone to activate it. Im tired of getting danced around. I want my money back.
I have wasted an hour in Europe trying to get WiFi calling to work. It has worked on and off and now Mint doesn't even recognize my number. I renewed (annual) on the condition they make the feature work from Europe and they promised. Now I've been on the phone twice, wasting 40 min on two diff calls with two reps, promising they would fix it. f Mint and they'd get a MINUS 1 if that were an option
There should be 2 separate reviews ,one for the service which seems good so far and the second for customer service website and app which totally SUCKS! Been trying all day to log in and it won't recognize either of my mint numbers so I have. O access to my accounts. Customer service is clueless. Spent hrs on the phone with them . They can't help. So now I'm stuck with no account access and no way to change payment method since I do not give payment information over the phone verbally
I just want to say, THE QUALITY OF MINT IS TERRIBLE FOR ME. I live in north Seattle, and I pay for the premium mint plan, and I'm only able to make calls and use data for about six hours per 24 day. During business hours, I rarely am even able to make a call l. Maybe there's something unique about my situation, but my advice is don't use mint if you live in Seattle and need a reliabke network.
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I have been a mint customer for 3 years now. it was time for my autorenewal, I updated my credit card the day before it was to be processed. At 4:45, my plan was shut off, could no longer receive calls or text. I called them, useless, they want me to call the bank. How can I. They disabled my service! Very disappointed. I do not recommend them! They do not work with you. 07/15/25 This is after your reply! I did call that phone # twice! Neither time would you help me, so do not come on here and act like you did anything. You did nothing! You should be calling me!
Date of experience: July 15, 2025
I have been trying to switch to Mint Mobile. It has been a month and my phone number is still not transferred. I have contacted their customer service department many times and am read the same script every time - everything is fine on their end. Even the supervisors I have talked to have been no help, they just read the same script. When I contact my old phone company they say they have never received a transfer request for my number and they can't release the number until they get a request from Mint. Now I have an email from Mint saying the transfer was not successful and to try resubmitting it. I went into the Mint app and tried to resubmit and am getting an error message.
Date of experience: July 13, 2025
US
I purchased for three months mint mobile and it was really very bad. I had no Internet and no service almost everywhere at all and I am really dissapointed with them. They didn’t accepted even a part of cashback. I already switched my operator and now it is better. I would not reccomend Mint mobile at all.
Date of experience: July 12, 2025
Instead of giving complete information on how to set up WiFi calling, Mint Mobile tries to make it seem extremely simple. It isn't that complicated, but by leaving out critical information, like the fact that they have to turn on the feature for you in addition to you turning on WiFi calling in your phone's settings, or that you have to have the latest OS installed on your phone for WiFi calling to work, and making it seem like "all" you have to do is turn WiFi calling on in your phone's settings and set a 911 address, they make a simple task frustratingly difficult. When it fails, the customer service, which is very inconvenient if you're already outside the US, still doesn't give you complete information on how to troubleshoot the problem. They tell you one step at a time, instead of giving you the full set of requirements. This turns what should be a straightforward fix into hours of back-and-forth calls to customer service (the chat is trash). Then, like many terrible organizations, they only give you a way to give one customer service agent feedback on one specific interaction. The customer service reps are doing their best, and are clearly following the protocols they were given by the company, so I don't want to leave them any negative feedback, but there's no way to rate the overall process. When I get back to the states I'm changing mobile carriers. I'll never give this horrible organization another dime. Instead of telling me to contact support, which I did several times (two of your support agents hung up on me, and I already said the CHAT IS TRASH - IT DOESN'T WORK, IS NOT HELPFUL, DOES NOT PROVIDE USEFUL OR COMPLETE INFORMATION) how about y'all give useful, COMPLETE information on your website? Simple, helpful things, like "make sure your phone's OS is updated to the latest version" and "we'll activate WiFi calling on your account". Y'all spend so much time trying to be cute rather than being helpful or providing decent service. All the "cuteness" makes it even more annoying when your service doesn't work as advertised. Limply and lamely telling me to contact customer support through the channels that I explicitly said yielded no results (chat and phone) is just adding to the frustration and reinforcing my point about Mint Mobile being a garbage organization. Why even bother answering my review with unhelpful trash like that? To appear "engaged"?
Date of experience: July 12, 2025
I’ve had nothing but trouble since I started with mint mobile. Before I signed up, I talked to customer service. They did not give me accurate information. When I called them a week later they were like too bad so sad you signed up for a year. I asked if they could listen to the phone call to see how I was given wrong information and let me out of the plan. I offered to pay for the week that I had, but I wanted the rest in a refund. Again they were like too bad so sad. Customer service is extremely rude. And they are not trained at all. I think mint mobile just says answer the phone and say whatever you want. Because I called like 10 times after the first week and I got a different answer from every single person I talk to. I looked at my usage before I switched to them and based on that I signed up for 5G. But even though I wasn’t going over five with my old carrier somehow I was able to go over five in two weeks. I have seen other reviews that say the same thing so I’m not sure why they’re so different than the other companies. So then I decided since I was stuck with it for a year I might as well go ahead and sign up for the unlimited. Then today I get a text message saying I went over 5G and now my data would be slowed. So they say unlimited but once you go over five, you’re slowed down. I also have multiple areas Where I have no service. Remember the old saying you get what you pay for.
Date of experience: July 12, 2025
The service is subpar compared to the last two providers I used. (Patriot Mobile and Straight Talk). I’m been on Mint for 5 months and used it in 4 different states and sorts of areas. Yes, the plans are very cheap but it appears you get what you pay for. Lots of areas with poor service. Lots of troubles with text messages not going through. We’re in a rural area right now and my phone says SOS but my wife’s (Straight Talk) is getting 5g. Lots of problems inside of buildings as well. If you need a really cheap plan then these guys are serviceable but if you always want consistent service then I recommend going elsewhere.
Date of experience: July 11, 2025
I was getting a new mobile number and was calling them to set up sim, the philliphen call center (pathetic) issued a number , I said I wanted to choose from several options they said NO.. I hadnt even approved anything and they were asses about it, then I cancelled ALL my lines with this amatuer call center ...
Date of experience: July 11, 2025
Great service, easy to set up, happy customer!
Date of experience: July 10, 2025
