Mint Mobile
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Misleading, unhelpful
Instead of giving complete information on how to set up WiFi calling, Mint Mobile tries to make it seem extremely simple. It isn't that complicated, but by leaving out critical information, like the fact that they have to turn on the feature for you in addition to you turning on WiFi calling in your phone's settings, or that you have to have the latest OS installed on your phone for WiFi calling to work, and making it seem like "all" you have to do is turn WiFi calling on in your phone's settings and set a 911 address, they make a simple task frustratingly difficult. When it fails, the customer service, which is very inconvenient if you're already outside the US, still doesn't give you complete information on how to troubleshoot the problem. They tell you one step at a time, instead of giving you the full set of requirements. This turns what should be a straightforward fix into hours of back-and-forth calls to customer service (the chat is trash). Then, like many terrible organizations, they only give you a way to give one customer service agent feedback on one specific interaction. The customer service reps are doing their best, and are clearly following the protocols they were given by the company, so I don't want to leave them any negative feedback, but there's no way to rate the overall process. When I get back to the states I'm changing mobile carriers. I'll never give this horrible organization another dime. Instead of telling me to contact support, which I did several times (two of your support agents hung up on me, and I already said the CHAT IS TRASH - IT DOESN'T WORK, IS NOT HELPFUL, DOES NOT PROVIDE USEFUL OR COMPLETE INFORMATION) how about y'all give useful, COMPLETE information on your website? Simple, helpful things, like "make sure your phone's OS is updated to the latest version" and "we'll activate WiFi calling on your account". Y'all spend so much time trying to be cute rather than being helpful or providing decent service. All the "cuteness" makes it even more annoying when your service doesn't work as advertised. Limply and lamely telling me to contact customer support through the channels that I explicitly said yielded no results (chat and phone) is just adding to the frustration and reinforcing my point about Mint Mobile being a garbage organization. Why even bother answering my review with unhelpful trash like that? To appear "engaged"?