Mint Mobile has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
The phone plan for Mint has been great. But then i decided to buy a new phone with them. How dare I do that! Worst company ever. The phone never even made it to me and i was charged $500. I never got the phone and they refused any support at all. Confirmed delivered by Fedex to H.H.H. THAT IS NOT MY NAME. it was clearly stolen. I purchased insurance but i never even got the phone to activate it. Im tired of getting danced around. I want my money back.
I have wasted an hour in Europe trying to get WiFi calling to work. It has worked on and off and now Mint doesn't even recognize my number. I renewed (annual) on the condition they make the feature work from Europe and they promised. Now I've been on the phone twice, wasting 40 min on two diff calls with two reps, promising they would fix it. f Mint and they'd get a MINUS 1 if that were an option
There should be 2 separate reviews ,one for the service which seems good so far and the second for customer service website and app which totally SUCKS! Been trying all day to log in and it won't recognize either of my mint numbers so I have. O access to my accounts. Customer service is clueless. Spent hrs on the phone with them . They can't help. So now I'm stuck with no account access and no way to change payment method since I do not give payment information over the phone verbally
I just want to say, THE QUALITY OF MINT IS TERRIBLE FOR ME. I live in north Seattle, and I pay for the premium mint plan, and I'm only able to make calls and use data for about six hours per 24 day. During business hours, I rarely am even able to make a call l. Maybe there's something unique about my situation, but my advice is don't use mint if you live in Seattle and need a reliabke network.
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US
useless Ai-helping system!!! waiting without Data even tough i paid! have just a simple question but nothing works!!! thanks for your answer: talked 10 more minutes with your AI and waited for a human to answer. no answer. just open my app again or send me that text message so i can see my plan again on the app, so i see why i don‘t get internet!
Date of experience: June 19, 2025
TERRIBLE CUSTOMER SERVICE. Not worth the discounted price. I disputed a charge from Mint Mobile for a service that was accidentally added to my MM account. MM suspended my account and would not un-suspend it until I paid them money for the disputed amount. I still had 6 months on my year pre-paid service. I had to get new phone service or have no service at all. Very disappointed ☹️ And the cellular service was not great either…
Date of experience: June 19, 2025
Horrible. Still trying to get activated. Going on 2 days now. Worst experience of my life!
Date of experience: June 18, 2025
I love Mint Mobile. It has done a truly great job for me. And the rates I have been able to hold on to are wonderful especially for a retired woman. Thank you.
Date of experience: June 18, 2025
I am Happy with Mint Mobil for the second year now.
Date of experience: June 18, 2025
Customer service is really bad. Easy to get to a person but they're just about as good as a bot. I wish it was easier to know what's taking up so much data. I am pretty predictable, I do the same thing every month. 15G is usually enough but there's been a few months where I flew through data so quickly without explanation. When I have had to buy extra data, it is hard to tell when that data is reflected in my balance. There's inconsistent information on when my data renews, different sources telling me different things. I still don't know exactly when.
Date of experience: June 18, 2025
