Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
Made it easy to make a claim Especially after a traumatic event
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
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www.minsterlaw.co.uk1,000 total • Write a review
Most unprofessional legal help you can expect. Failed to collect correct data to support personal injury claim in road collision case, managed to misrepresent and loose the case despite the dash camera footage showing the third part driving recklessly and colliding with our car. Failed to inform us about court decision resulting in us loosing the right to appeal. AVOID at any cost
Good Evening, I wish to make a complaint about the disgraceful service I have received at the hands of your teams. My accident was over 1 year ago and I have never received an update at all without calling you to receive one myself. I have consistently chased this matter up throughout, I was originally told at the start of January that the responsible parties insurance were not accepting liability and I requested whether they could be chased up. I was told and have been told various times since then that there is a legal requirement for them to respond within 28 days. It has now been 9 months since this. I have chased this on multiple occasions since and I still have no update whatsoever despite having been told on 3 separate occasions that court proceedings would now be commenced due to the third parties unwillingness to engage. I then more recently recontacted your offices around 16th August 2024, to state that my wife who was sat next to me in the exact same accident in the exact same circumstances has been awarded her personal injury claim through your firm (she is also likely to be submitting a complaint in due course as she was told she would have the money within 4 weeks and she contacted tonight 6 weeks later and still despite being on the phone for 15 minutes repeating her details and reliving the accident, no update was given). I was then told that my claim had still not been progressed and that it is likely that I will now have to attend court. Firstly, I have extensive experience of the court process as I am an investigator who prosecutes people for a living and I have no idea how an insurance company can accept liability for one person but not the other in the same accident in the the same vehicle. It makes no sense and I am struggling to see how this has been allowed. I would like a comprehensive update of why this has taken over 12 months to proceed, especially post January 2024 when it was apparent that the offending party's insurance had no ambition to reply. I would like to know how your team think it’s acceptable to treat your customers like this. I would’ve like to have thought that considering you are taking a percentage of the claim that you would be proactive in obtaining a settlement at your nearest opportunity but I have not had one positive conversation with any member of your team to date. This whole incident and proceeding treatment by your company is having a detrimental effect on my mental health the longer it goes on. I look forward to hearing from you.
Lisa was a real person and wasn't scripted like most over the phone conversations go now days. Lisa is an asset to your company, we need more people with the level of service and genuine care she gave on our call. Thank you
When I spoke to Lisa today, she explained everything precisely and in depth, was extremely polite & patient with any and all my queries! Thank you, you are an excellent part of your company
Tina Davies was brilliant I have had so much messing about for a week now finally got some one who was very helpful and understanding lovely lady .
TINA DAVIES was amazing she was patient and very helpful as she went through my claim in detail explaining everything clearly. What a lovely lady, she made me feel calm and that I was able to trust in your company. What an asset to your company..
Paige and her colleagues were very patient,and explained any concerns I had, in a clear way. I would , without any doubts, recommend Minster Law for any accident claim.
My first dealing with insurance, Tina Davies was beyond helpful with it all 😸
