Miami Vacation Rentals reviews & trust report

Lilan Le

1 review

Dec 6, 2024

Deceptive inconsistent cancellation policies

I booked a stay with Miami Vacation Rentals directly through their website, expecting a straightforward and fair cancellation process. Unfortunately, I quickly discovered that their cancellation policy was far stricter than what they advertise on other platforms, such as [e.g., Airbnb, Booking.com]. I attempted to cancel my reservation within 1 hr of booking, only to be told that they have a 14-day minimum cancellation policy. This was not clearly disclosed during the booking process. Had I known about this policy, I would not have booked through their website. To make matters worse, the company refused to offer any flexibility or even a partial refund, despite my immediate cancellation attempt. Their customer service was unhelpful and dismissive when I reached out to resolve the issue. It’s frustrating to see that they offer more lenient policies on other platforms, which feels deceptive and unfair to direct customers. I urge others to avoid booking directly with this company unless you’re prepared to accept the strictest possible terms, often hidden in fine print. Recommendation: Book through third-party platforms with clear, customer-friendly cancellation policies if you decide to deal with this company at all.