Brilliant and quick service
Brilliant and quick service
4.3
Great
63 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Mega Motorcycle Store receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
β¨
Based on reviews, created with AISee what reviewers are saying
Great price quick delivery
Great price quick delivery
Shirt arrived and it was to small
Shirt arrived and it was to small, quick and easy exchange, great communication
Received item next day by 24hr post
Received item next day by 24hr post. Unfortunately it didn't fit. Returned free of charge and received a prompt refund.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
All reviews
63 total β’ Write a review
Showing 31 - 40 of 59 reviews
TS
Difficult for returns
Order textile trousers online, they were delivered and were a horrible fit. Felt cheap and badly manufactured. But hey, that could of been my fault for not getting the most expensive. Which is fine. But now I cannot return them. I have opened a return order with the return portal 2 weeks ago now and still not received an update how to return, while they sit on my money. The return order just states pending.
Date of experience: May 19, 2024
HR
Donβt bother, go elsewhere.
Have been trying to contact this company for a stock enquiry for over a week now with no reply on e-Mail, when I call up, I get placed on a never ending hold by customer service and then the call will just hang up after 10/15 minutes of waiting for the customer service to come back. Call back up after disconnection/call hung up, and explain what has happened and if they have managed to get the information requested on the last call and they do the same thing over and over again without ever giving the information on one of their products that I am asking about. Was also at their store in Swindon last weekend and the amount of rude staff that are unbothered about actually trying to help you or resolve a problem is absolutely shocking. Was shunned off after asking simple questions on several occasions, quite frustrating when you are trying to purchase motorcycle gear that is supposed to keep you safe. 1 star is being generous.
Date of experience: May 4, 2024
GM
Poor Customer Service
Ordered a jacket and after a week then order still states pending. Cannot get a response or update from the company. Money has been taken from my bank. Very poor service. I usually purchase my goods from another with excellent service.
Date of experience: May 3, 2024
c
customer
US
Ordered a pair of RST Roadster ii CE β¦
Ordered a pair of RST Roadster ii CE vintage brown boots size 9 on 23/03/24, showing as in stock. On 26/93/24 order still showing as pending so sent a message. Had reply saying they are out of stock now and offered me a size 10 or a black pair! Obviously declined as I wanted what I had ordered and requested a refund. My messages asking for when I might get this refund so I can buy from elsewhere have been ignored and no feedback given or refund received. Not impressed with the buying process and lack of any after sales customer service.
Date of experience: March 28, 2024
LL
Brilliant service
I used Mega Motorcycle Store on a whim because their pricing was the best about for what I wanted and the returns policy is spot on. I have ordered twice now and both times I had my item on a next day delivery, couldn't be happier. More money in my pocket and expectations met. Thanks!
Date of experience: March 8, 2024
TB
Fixed my issues
Great service from Tom and Matt! Not entirely the smoothest experience I've ever had, but managed to solve all my issues eventually!
Date of experience: February 5, 2024
J
James
US
New riding gear at a great price
I purchased a motorcycle jacket and trousers from the team at Mega Motorcycle Store two weeks ago. Price was the lowest I could find on the web and service was exceptional. Lots of communications especially when trying to exchange one of my items for a larger size. I would happily spend my money here in the future. Thank you.
Date of experience: December 20, 2023
MJ
Purchased a motorcycle leather jacketβ¦
Purchased a motorcycle leather jacket from here on Wednesday night, it arrived by Friday morning, excellent and fast service, have been struggling to find my size as they have bought the next gen version out of the jacket now but they had every size available and colours. Β£100 off as well. Would certainly buy from here again.
Date of experience: November 19, 2023
RM
Excellent customer service & Warranty Claim
Excellent customer service, similar to another review as MMS helped me claim the faulty RST leather trousers against the manufacturer warranty even after 1 year of purchase. They made the process so easy and were very quick upon new dispatch of RST leather trousers. Would highly recommend to all, will use again in the future.
Date of experience: June 15, 2023
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.