Brilliant and quick service
Brilliant and quick service
4.3
Great
63 reviews
5-star
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Review summary
Mega Motorcycle Store receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Great price quick delivery
Great price quick delivery
Shirt arrived and it was to small
Shirt arrived and it was to small, quick and easy exchange, great communication
Received item next day by 24hr post
Received item next day by 24hr post. Unfortunately it didn't fit. Returned free of charge and received a prompt refund.
Company details
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All reviews
63 total β’ Write a review
Showing 21 - 30 of 59 reviews
PL
Great customer service
I recently bought an rst leather jacket and the service I received was excellent.
Date of experience: February 2, 2025
MM
Great service from Frankie
What a great service from Frankie @this store. They had a pair of RST S1 textile trousers in stock only had the 1pair left in my size asked if he could do a better price than on there website & Frankie came up trumps.no haggling. From purchase to checkout could not have been more pleased & updated all the way to posting. Dpd 24hrs later they arrived perfect condition perfect fit. Over the moon with the purchase I made. I would not hesitate to purchase from them again fantastic service. Thank you very much for all the help. πππ
Date of experience: January 29, 2025
R
Rowan
US
Brodie was amazing
Brodie was amazing, needed to get my first load of gear and he was really informative and non-judgemental, even gave tips on bike care and buying bikes second hand. Really thankful for his advice and help even though we were there for an hour or so!
Date of experience: January 18, 2025
EM
Big shop, no expertise
The shop is having a lot of choice and you will find what you look. However the staff is incapable of give you good advice. I came in good faith stating i needed help to choose a helmet. I followed the sales person advice, and bought a HJC. After 3 day of riding with it, my forehead is in dire pain. The helmet is too small the eps is already compressed where my forehead sits. But as per the sale person, the helmet will shape. Presenting it to my instructor, a very basic check and he confirmed i should have never bought and be guided to buy this helmet. I am not going to come back unless i know exactly what i want and i wont need the support of the sales team.
Date of experience: December 12, 2024
SR
This people have no idea what they haveβ¦
This people have no idea what they have in stock and what is sold out. Ordered and payed for helmet online. After 2 days they send me and email that the item I choose is not available. It let me to choose it online it let me to pay. I ordered additional stuff from another shop like pinlock visor for that particular model of the helmet. Everything is coming and they just letting me know now the helmet is not available. This people have a proper mess in their warehouse and in their system too. Avoid the disappointment and buy your gear somewhere else.
Date of experience: November 3, 2024
PW
Fantastic experience β¦β¦ in the endβ¦
Fantastic experience β¦β¦ in the end today, whilst shopping for a full set, head to toe of top quality gear at a great price. Not so great a start to be honest with young inexperienced staff, but then I met up with the manager Tom. Tom was brilliant, really helpful and knew what he was talking about. Gave great advice, from which, I changed the previously selected jacket, trousers and boots, and confirmed my choice of helmet and gloves. Great shop, great pricesβ¦β¦.and Tom is an absolute asset to this business. Thank you!
Date of experience: September 22, 2024
CW
Excellent customer service and a great deal
What a great company to deal with. My experience was very different to others who have reviewed, I can't fault this company or my transaction and I'll be using them again. I was chasing a hard to get a particular item, old stock and at a reduced price but not many about. Having tracked one down here I bought it but received an apology to say no longer in stock. I've had lots of companies offer stuff then say it wasn't available but in this case what I also had was an offer of an immediate refund or some attractive alternative items. I ended up with a very, very good deal on an upgraded alternative, with excellent and helpful comms throughout. I'd have no problem recommending mega motorcycle store and I'll be using them again. Thanks guys
Date of experience: August 20, 2024
Jl
Poor
Poor - ordered the red RST leathers they called me and said they are out of stock after Iβd paid, they then said on the Friday they can replace with just black ones to which I agreed (they checked and said they are in stock) I sent an email Monday 6 days after my order was placed after paying for next day delivery, I then got a phone call that afternoon to say they are out of stock. How incompetent.. I wouldnβt bother Iβd go somewhere else
Date of experience: August 19, 2024
MR
Fantastic customer service on returns
A big thank you to Frankie at Mega Motorcycle store for exchanging my one piece leathers after I ordered the wrong size. Even though the 30 days returns had passed. There was also no postage charge. This is an excellent store that bend over backwards to make sure their customers are happy. Has been a pleasure doing business with.
Date of experience: May 25, 2024
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