So quick to pay the money
So quick to pay the money
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4.5
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Mazuma Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
All paid as promised top service
Quote and paid full price as stated. Very quick and easy to use
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Always a great experience
I've used mazuma many times and each time the process is first class.
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Easy to return
Easy to return, fast payment.
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Company details
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Website
www.mazumamobile.com
All reviews
1,000 total • Write a review
Showing 321 - 330 of 996 reviews
LW
BEWARE!
BEWARE!! They will count on you being lazy and accepting a much lower price than promised, £170 down to £40 offer why? Something about non UK MODEL! which it doesn't state anywhere in any kind of view without having to dig through links! Well.pf course I rejected!! Don't be silly when they offer you a fraction you MUST REFUSE these tactics should be illegal! Waste of time effort & money As ti your reply - I spoke.to one of your staff on the phone and they said non uk phone is no differnt it's just your preference to offer less but now your insinuating somehow it being a non UK phone that should impact the process why? Its an officially bought Samsung from the Samsung store and.in the condition.i stated you are just trying to scam people and counting people who need the money!! These tactics are disgusting!!
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S
Appalled by Mazuma
I am absolutely appalled by Mazuma. They are just scammers to me. I sent in an iPhone XR 128GB and was quoted 80, which I thought was reasonable, however when they received they said there were scratches and offered 20 pounds!! I sent them the images and video I took of the phone before I packaged it all up with the original box - it was genuinely in a great condition as I’ve always used a screen protector and phone case. It was fully working, battery health was still great - no issues at all for a handset of that age and I take pride in that. Knocking 60 off the price because of a couple of small wear and tear scratches is absolute insanity. It’s as if they were expecting a brand new handset. Their customer service sent images of ‘proof’ which were literally barely visible, but a mysterious ‘crack’ had appeared on the phone which wasn’t in my photos. So not sure if that photo was even of my phone… After arguing this, they revised their offer to 30 which I declined due to how they dealt with everything. I am so taken aback by the offer and wish I’d never sent to them, and will never use them again. Beware! Order No: M9164881
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RB
SCAM!!!
Absolute scam of a company avoid at all costs sent in my phone to be quoted £435 and they took it down to £190!! Tell me there was deep scratches on the screen which I know is lies it had a screen protector from day one, and also telling me there was dust particles under the camera lense absolute nonsense please avoid at all costs they will make it up to give you less money disgusting company Mazuma Mobile - Sell Order Confirmation #M9166230
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GG
SCAMMERS IN DISGUISE – Mazuma Preys on Honest Sellers
Quoted £150 for my pristine iPhone 12 (64GB, unlocked) — low, but I accepted it for the convenience. Big mistake. Once Mazuma received the phone, they suddenly claimed it had “more than 5 light scratches or is chipped.” Complete nonsense. This phone was in immaculate condition — no chips, no visible scratches, nothing beyond what you’d see straight out of the box. I’ve taken better care of it than they apparently take with their inspections. The worst part? If I disagreed with their fabricated damage claim, I had to pay a fee to get my own phone back. So it’s not really a choice — it’s coercion. They know most people won’t bother with the hassle or the charge, so they slash the offer and keep your phone for less than it's worth. This is not just disappointing — it’s a shady business practice. All i wanted was a fair price. Avoid Mazuma at all costs. Go elsewhere if you want a fair price and honest service.
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NH
Really easy to use and the money was…
Really easy to use and the money was quite in my account
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C
Criteria was well laid out to help…
Criteria was well laid out to help determine the acceptable value category of my phone. The value was given instantly. Postal arrangements were easily understood. Mazuma emailed when they received the package advising of the next stage and the value quoted was the exact payment made that same day. Can’t fault Mazuma and highly recommend using them!
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